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Sheraton Westport Plaza Hotel St. Louis – reviews, photos

3.5 of 5
900 Westport Plaza Dr, Maryland Heights, MO 63146
Hotel amenities
Sheraton Westport Plaza Hotel St. Louis
4.0 of 5 stars 110 Reviews
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110 reviews from our community

    Trip type
Traveller rating
    44
    18
    29
    10
    9
Date Rating
Pacific, Missouri, United States
1 review
“Company Meeting”
5 of 5 stars Reviewed 10 February 2012

We had a company meeting at the Sheraton at Westport Plaza. Our out-of-town guests stayed at the hotel, but we also had local staff (myself included) that drove into Westport for the meetings. We had our meetings at the Westport Conference Center and everything was excellent. From John's smiling face at the front door of the conference center to the breakfast and snacks provided to the AV equipment setup and ready for our use, everything about the conference center was great. I would highly recommend the conference center for meetings and the Sheraton for guest rooms.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Ask Michelle N about Sheraton Westport Plaza Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
11 February 2012
Dear Valued Guest,

Thank you for taking the time to give us your feedback.We are delighted to hear that John G & the team made the difference.
I am also pleased you found our locatio ideal for your meeting needs

Look forward to seeing you in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, Illinois
1 review
“Sheraton Conference Center”
5 of 5 stars Reviewed 9 February 2012

John Gholston and his team provided excellent service. They did a great job in demonstrating & exemplifying friendly, professional, and world class customer service. Thanks!!!

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gerald F about Sheraton Westport Plaza Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
11 February 2012
Dear Valued Guest,

Thank you for your feedback & for staying with us

Pleased to hear that John G & his team have exceeded expectations

We look forward to your next visit

Thank You
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Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Sheraton Conference Center”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

John Gholston and his team are outstanding. They go out of their way to be friendly, professional, and to deliver world class customer service.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Steve D about Sheraton Westport Plaza Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
10 February 2012
Dear Valued Guest,

Thank you for your positive feedback & for choosing the Sheraton Westport Conference Center

Pleased to hear that John G & his team met your expectations

We strive to make every guest feel like they are at their home away from home & it's with feedback from our guests that we continue to grow and provide great customer service.

We look forward to seeing you during your next visit to St. Louis
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Boston, Massachusetts
1 review
“USCG Auxiliary N-TRAIN Stay”
3 of 5 stars Reviewed 1 February 2012

The bright spot was Shelly in the restaurant. She went above and beyond to make the experience memorable. The front dest staff was helpfulo and worked to accomodate our needs. However, getting a warm shower was not possible, as the water temp varies from freezing to scalding whenever I used the facilities. I had to have maintenance come and repair the air system, as it cycled off continually. The business center is in the bar, which is not ideal for most, and the printer did not work at all.

Overall, I would not choose this place except for Shelly. She is a star.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Byron M about Sheraton Westport Plaza Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
3 February 2012
Dear Valued Guest,

Pleased to hear that Shelly has met your expectations, she is certainley a star.

Please accept my sincere apologizes for the water trouble in the room, I assure you that our team will look into it to ensure this does not happen in the future

Thank You again & hope to see you in the future
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Memphis, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Our Room was broken into by hotel staff”
2 of 5 stars Reviewed 30 January 2012

We had 2 rooms at the hotel, After we left for dinner, we realized one of us forgot something in our room so upon going back here was an employee in our room with the door shut and locked. We of course called police and they were very helpful and catching the person cause he left immediately saying he was just checking the room. No appology or response from hotel, however police ddi get the employee, we had to press charges.

Stay clear of this one, they don't screen their employees

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask cdpfoo about Sheraton Westport Plaza Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sheraton Westport Plaza Hotel St. Louis

  • Sheraton Saint Louis
  • Saint Louis Sheraton
Address: 900 Westport Plaza Dr, Maryland Heights, MO 63146
Price range (per night):* INR5,983 - 11,799

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Sheraton Westport Plaza Hotel St. Louis
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