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Homewood Suites St. Louis-Riverport – reviews, photos

3.0 of 5
13639 Riverport Drive, Maryland Heights, MO 63043
Hotel amenities
Homewood Suites St. Louis-Riverport
Homewood Suites St. Louis-Riverport
Homewood Suites St. Louis-Riverport
Homewood Suites St. Louis-Riverport
Homewood Suites St. Louis-Riverport
Homewood Suites St. Louis-Riverport
4.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    26
    16
    4
    1
    1
Date Rating
San Diego
Top Contributor
57 reviews 57 reviews
Reviews in 34 cities Reviews in 34 cities
25 helpful votes 25 helpful votes
“Great concept”
4 of 5 stars Reviewed 30 April 2011

This was my first stay at a Homewood Suites and I'm a fan. The room was comfortable, clean, and functional. I could easily live there for a while. The lobby lounge was set with a simple bit well prepared breakfast and dinner. The staffers friendly. About the only thing I might offer is they need to upgrade the TV's in the room.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask clherrick about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Very comfortable”
5 of 5 stars Reviewed 25 April 2011 via mobile

Big breakfast. Small pool. Very nice people. Room 201 is good for kids because it is tucked off to the side.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sadietravel about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keosauqua, Iowa
1 review
“Great hotel for families, most comfortable bed I've ever slept in.”
5 of 5 stars Reviewed 11 April 2011

almost perfect, kids loved it, friendly staff, best beds ever!! could have kept coffee and breakfast bar filled better and maybe wiped off tables. Very comfortable, and pleasant. Will definitely stay again!!

  • Stayed April 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask squeaky083 about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“definitely awesome”
5 of 5 stars Reviewed 24 February 2011
1
person found this review helpful

Overall, definitely an excellent stay. All staff members were courteous and honest and ready to help you with anything you want.

Got the 1 bedroom suite, with the kitchenette, everything you need is there--microwave, stove, fridge, dishwasher. If you need anything, knife, extra plates, anything, just call the front desk, someone will get it to you in your room ASAP. There were 2 TVs, one in the living room and the other in the bedroom. Supplies always replenished. Laundry room was in the 3rd floor I think, laundry soap available at the front desk at a minimal charge. No change? No problem. They'd break your bills. The washing machine takes 4 quarters (if I remember correctly) for one load. Ice maker is also outside the laundry room. Vending machine next to it. Strong WIFI signal wherever, there's also LAN connection -- both in incredible speed. Didn't get to use the pool, not a big fan. Small gym, used it a couple of times. Business center with adequate supplies and brochures about St Louis. Also walking distance is Dave &Busters, Burger King and a 24/7 convenience store. Breakfast buffet every morning and dinner from Monday to Thursday. Our group got to use the grill outside by the patio and played basketball quite frequently.

A few things worth mentioning:

I'm semi lactose intolerant so I requested for soy milk. They didn't have any on my first breakfast, very understandable since nobody was probably looking for it. There weren't probably a lot of Asians visiting the hotel before we came. From the 2nd day until the last breakfast I had in all 8 weeks, a glass of soy milk (even seconds!) was served to my table the moment I come down for breakfast. Talk about customer service and efficiency. Most days, I did not even have to ask for it. Anyone from the staff literally gave me the look as if saying "soy milk for you, I got it, be there in a sec". Absolutely a big plus.

The shuttle service can take you within 5-7 mile radius. It was no problem going to The Mills, Target, Walmart, Bestbuy, the Airport, etc, just go to the front desk and they'll arrange it for you. There might be a couple of minutes waiting time. We even asked for the shuttle to bring us to TGI Fridays/Applebees area, I think these places were beyond the limit. We were a big group so the staff indulged us. Pick up though was quite inconsistent. Sometimes we only had to wait for a few minutes, sometimes it takes more than half an hour. But overall, Jackie, Mario and John were all very accommodating. I remember craving for KFC in the middle of the night and asked Mario to bring me to the nearest drive-thru. He's a riot, we ended up comparing which chicken is better -- KFC's or Popeyes'.

One morning I overslept and I was running late for a meeting. Unfortunately, I didn't make it to the shuttle, as it literally just left the hotel. Needless to say I was in a hurry and worried and did not know how to get to work in less than 10 minutes. James or John (sorry!) -- the manager/asst manager -- offered to bring me to the office! In his own car! I couldn't thank him enough.

Lastly, I have been very busy at work during my stay and I did not have a lot of time fixing my personal belongings in my room. My DSLR camera, laptop, cash, watches were all over the place. Not a single thing was lost.

There were, of course, some moments of disappointment, but that's what they were, just moments. I was away from my country for 8 full weeks, and the service of the staff really made my stay both comfortable and memorable.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask superawesome about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rigby, Idaho
Top Contributor
74 reviews 74 reviews
Reviews in 53 cities Reviews in 53 cities
30 helpful votes 30 helpful votes
“Lacking service in some areas”
3 of 5 stars Reviewed 28 January 2011

This is a good hotel, typical of what you will find with Homewood Suites. My stay was OK, but I will not likely return here because of the service issues. I needed to print something, and both printers in the hotel business center were non-functional. Breakfast was poorly staffed and serviced. I was constantly looking for either a spoon, knife, etc. The bowls disappeared one morning and I had to eat cereal from a paper coffee cup. The OJ was VERY watered-down another morning. These issues were not big, but they all added up to create an impression for me that the staff doesn't pay attention to the details, and the management is likely unaware.

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ajnuff about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Newton, General Manager at Homewood Suites St. Louis-Riverport, responded to this review
1 February 2011
“Dear ajnuff,

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Because business travel is very important, we try hard to make sure all our guests have a rewarding experience at Homewood Suites. I will be reaching out to you in order to make this right.

Sincerely,

Debbie Newton

General Manager”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Homewood Suites St. Louis-Riverport

  • Homewood Suites Maryland Heights
  • Homewood Maryland Heights
  • Maryland Heights Homewood
  • Maryland Heights Homewood Suites
Address: 13639 Riverport Drive, Maryland Heights, MO 63043
Price range (per night):* INR5,816 - 10,177

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Homewood Suites St. Louis-Riverport
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