We had an awful experience at this hotel. Upon arriving to the room, we greeted by the staff that just did not care about issues this was apparent upon arrival . This added to our irritation after driving several hours.
Contrary to the dressed up pictures on the website, the rooms with worn furniture that are horribly outdated also terribly stained with ???, and a pungent musty smell permeates the rooms and hallways. The floor was a new issue in its self! I know if you took a black light into hotels it would scare most people but this one ...WOW! While these factors would be enough to not choose this hotel, we encountered a number of other issues from both a cleanliness and quality perspective that reinforced our displeasure with the hotel.
Examples hallway carpet coming up by the elevator. The interior is falling apart piece by piece and not one person seems to care. It does not meet the standard we hold the Hampton. We can say this was the Worst Hampton stay! The bed was not comfortable and after traveling for a day it was enough. We honestly tried. The breakfast was slim and just crazy. Raw bacon, fruit limited and just not up to the standards of the other Hampton we stayed at prior to this one. It was the reason we booked it was the standards and guaranty.
The location of the hotel is great but the hotel is less than impressive and appears to have no desire to improve, which will certainly hasten its further decline.
Stayed August 2011, traveled with family
- Lebanon Hampton Inn
