Do not stay at this hotel! There are a number of things that really aren't up to par.
First, it is really noisy! The walls are so thin that you can hear the televisions of the rooms next to you. Also you can hear the noisy cleaning staff. The cleaning staff is on the floor all day long! They start about 8 in the morning and they are still there at 8 in the evening!
So with all that cleaning you would think that the rooms are extra clean right? Wrong. There was hair in the bathtub when we checked in.
The place overall is kind of a dump. Everything is old. You can see where they sloppily tried to fix things but it is just all surface stuff like paint and grout. And they did a terrible job with that.
If you are on the side of the building with Chili's be prepared for restaurant stink! Not to mention the lovely dumpster that sits right outside.
When we checked in the air conditioner was on in the room. Which is weird because it is February. The air conditioner stinks. I can't really describe the smell. It almost burns your nostrils. When the heat comes on it smells a little too but not as bad as the air conditioner.
And speaking of stinky you can tell the bedding has been washed because the smell of the antiseptic laundry soap is overwhelming.
The internet is spotty and really SLOW! If you have work to get done like I did expect it to take twice as long.
And finally the front desk staff was really rude when we requested a late checkout. (Not that I really wanted to stay longer but my husband's seminar unexpectedly ran late.) It's fine if they don't have late checkout but there is a different way to say it other than, "No and if you're here at 2 I'll charge you for another day."
There are a couple of semi positives. The location is good. It is right in front of Wal-Mart, Target and several other stores and restaurants. However, as I mentioned earlier the walls are thin so you hear all of the traffic noise of people going to those places.
The only other positive is that the tv had a lot of channels. However, many of them were really fuzzy.
Overall, consider yourself warned about staying at this hotel. And if you pay full price you are a complete fool! We got it at a reduced price and I felt like we paid about 3 times too much for this dump. I read the other reviews from this website and I can't believe they are about the same hotel. I would have rated it 0 but it wouldn't let me.
- Best Western Saint Louis
- Saint Louis Best Western
- Best Western Kirkwood Hotel
