We checked in at night as we were working in the area. The night clerk tried to be helpful with our problems but she was limited as to what she could do. We couldn't get the TV to work and after trying our 3rd remote, we discovered it was the TV. She then allowed us to switch TVs with another room so we carried them between rooms.

Neither the boss nor I could get connected to the advertised "high speed Internet" and when we called Tech Support, were told that it was the hotel's problem as they only provided the service to the establishment. Being unable to get any more assistance with this, we called it a night.

The next morning, the day shift clerk could have cared less if our problem was solved. He kept telling us that the boss had been informed and would be there anytime. (The boss never did arrive.) Never once did the front desk call us as to the status of our complaint but seemed to forget about it. They even lied to us about what the problem was but the tech support line said something different. By this time, it was too late to checkout and find another hotel so we had to stay a second night.

Basically, the day employee did not care one bit. .