My husband and I stayed here over New Year's Eve. The hotel is nice enough but very dated. Especially the fitness room; it's like a maze just trying to find it and then a disappointment once you do. It was unseasonably warm during our stay so we took advantage of the weather to walk around the Crown Center Complex. It was beautifully decorated for Christmas and rivals Rockefeller Plaza but on a much smaller scale. We even walked to Jack's Stack Smokehouse restaurant nearby and had some great Kansas City BBQ. Sadly two of the best restaurants that were in the Sheraton when it was still a Hyatt Hotel have closed. Hopefully when the renovations are complete new eating establishments will be available.

My wife and I stayed there over New Year's Eve due to the proximity to Union Station. We had booked a very low rate due to their renovation that was happening as a result of the changeover from being a Hyatt property. The room was nice, but not fancy. I suspect the upgrade will make it what it used to be. The biggest gripe for us was no coffee maker. We were told they are on order.

Booked a room for $100 through Priceline. When we complained about the construction on the floor above us waking us up the front desk said there was nothing they could do about it since we booked through Priceline. I complained to Priceline - they called Rose and she said there wouldn't give a refund on the room.

If you have a problem at the hotel, don't talk to the short girl at the front desk - you'll be tempted to jump over the counter and choke her.

This hotel was one of the nicest looking ones my husband and I found online, and it had good reviews. We stayed here because we were attending the kc chiefs Monday night football game on Halloween. The town shuts down around 8 or 9 (not used to that being from Cali). our room was on the 32nd floor I believe, with a great view of the city. Room was clean, and large. We had to request a coffee maker-which someone else had posted on here. Also we got the maintenance guy to unclog the shower drain in less than 10 min of calling. Also got free water bottles from room service when the vending machine took my money without giving me anything back. Staff was friendly and helpful. It would have been nice to have a free breKfast or at least some kind of discount for their restaurant or bar (which we didn't eat at). the hotel was pretty quiet and almost lonely. If I came to kc again I would stay here.