My wife and I stayed there over New Year's Eve due to the proximity to Union Station. We had booked a very low rate due to their renovation that was happening as a result of the changeover from being a Hyatt property. The room was nice, but not fancy. I suspect the upgrade will make it what it used to be. The biggest gripe for us was no coffee maker. We were told they are on order.

Booked a room for $100 through Priceline. When we complained about the construction on the floor above us waking us up the front desk said there was nothing they could do about it since we booked through Priceline. I complained to Priceline - they called Rose and she said there wouldn't give a refund on the room.

If you have a problem at the hotel, don't talk to the short girl at the front desk - you'll be tempted to jump over the counter and choke her.

This hotel was one of the nicest looking ones my husband and I found online, and it had good reviews. We stayed here because we were attending the kc chiefs Monday night football game on Halloween. The town shuts down around 8 or 9 (not used to that being from Cali). our room was on the 32nd floor I believe, with a great view of the city. Room was clean, and large. We had to request a coffee maker-which someone else had posted on here. Also we got the maintenance guy to unclog the shower drain in less than 10 min of calling. Also got free water bottles from room service when the vending machine took my money without giving me anything back. Staff was friendly and helpful. It would have been nice to have a free breKfast or at least some kind of discount for their restaurant or bar (which we didn't eat at). the hotel was pretty quiet and almost lonely. If I came to kc again I would stay here.

This hotel is now a Sheraton - though I had stayed here about a year ago when it was a Hyatt. Not sure if there has been a recent change in management with the turnover of brands, or of it’s the same management and they know they're on the way out or what, but the service here is pretty bad. From the front desk to housekeeping they all need to be retrained in how to treat hotel guests.

Let me start by saying the property itself is in very good shape with a nice lobby and rooms that appear to be recently renovated. The location is awesome, connected to Crown Center & Union Station via skywalk. I always stay in Crown Center when in KC, so can't beat this location. For parking, on weekends, just park in the Crown Center garage for free....it’s actually got on-site 24 hr security and is literally next door. Arguably it’s closer than the hotel garage (which is $15 per day).

Now onto my complaints:
We called ahead to have a crib placed in our room....got to the hotel and no crib. They said it would be right up...an hour later and after many repeat calls and trips to the front desk and still no crib (and now past bed time). They also placed us in a room connecting to another right in the middle of the floor....usually I see good hotels (this happens all the time) place families with babies in tucked off corners where we won't bother everyone else with a crying baby (usually shows proactive management). Maybe they were full, either way this was the first hotel in a long time that has done this.

My other big compliant, and this is pushing it I know, but every hotel I've stayed in recently (and there have been a lot) always gives us free milk at night for our infant (3 ounces) when asked at the bar or restaurant. The Sheraton - charged us $5 for 3 ounces of milk for an infant :( I know everything shouldn't be free, but at hotels at this level they should be a bit more accommodating.

Overall, if you get this on Priceline like we have several times or going for business, its a nice property in a great location. Hopefully service improves when they get through their transition from Hyatt to Sheraton....