This hotel was one of the nicest looking ones my husband and I found online, and it had good reviews. We stayed here because we were attending the kc chiefs Monday night football game on Halloween. The town shuts down around 8 or 9 (not used to that being from Cali). our room was on the 32nd floor I believe, with a great view of the city. Room was clean, and large. We had to request a coffee maker-which someone else had posted on here. Also we got the maintenance guy to unclog the shower drain in less than 10 min of calling. Also got free water bottles from room service when the vending machine took my money without giving me anything back. Staff was friendly and helpful. It would have been nice to have a free breKfast or at least some kind of discount for their restaurant or bar (which we didn't eat at). the hotel was pretty quiet and almost lonely. If I came to kc again I would stay here.

This hotel is now a Sheraton - though I had stayed here about a year ago when it was a Hyatt. Not sure if there has been a recent change in management with the turnover of brands, or of it’s the same management and they know they're on the way out or what, but the service here is pretty bad. From the front desk to housekeeping they all need to be retrained in how to treat hotel guests.

Let me start by saying the property itself is in very good shape with a nice lobby and rooms that appear to be recently renovated. The location is awesome, connected to Crown Center & Union Station via skywalk. I always stay in Crown Center when in KC, so can't beat this location. For parking, on weekends, just park in the Crown Center garage for free....it’s actually got on-site 24 hr security and is literally next door. Arguably it’s closer than the hotel garage (which is $15 per day).

Now onto my complaints:
We called ahead to have a crib placed in our room....got to the hotel and no crib. They said it would be right up...an hour later and after many repeat calls and trips to the front desk and still no crib (and now past bed time). They also placed us in a room connecting to another right in the middle of the floor....usually I see good hotels (this happens all the time) place families with babies in tucked off corners where we won't bother everyone else with a crying baby (usually shows proactive management). Maybe they were full, either way this was the first hotel in a long time that has done this.

My other big compliant, and this is pushing it I know, but every hotel I've stayed in recently (and there have been a lot) always gives us free milk at night for our infant (3 ounces) when asked at the bar or restaurant. The Sheraton - charged us $5 for 3 ounces of milk for an infant :( I know everything shouldn't be free, but at hotels at this level they should be a bit more accommodating.

Overall, if you get this on Priceline like we have several times or going for business, its a nice property in a great location. Hopefully service improves when they get through their transition from Hyatt to Sheraton....

Got a great price on Priceline and had great service at the front desk and room service. There were two to-go coffee cups, but no coffee maker in the room. In fact, although the room was clean and decent, it was void of the extra amenities you expect in a hotel like this. It looked like there hasn't been much money sunk into renovations or upkeep of the hotel in general. There was old food in the fridge. And the hotel was like a ghost town in the restaurants and lobby. But there were a lot of children up and down the halls, seemingly without parental supervision. Most disappointing was the landmark Skies rotating bar/restaurant has been closed without any signs of reopening. This was the only rotating restaurant in the Kansas City area. Very sad.

We stayed at the Hyatt (Now the Sheraton) Dec 16-19, 2012. I booked a King size bed and was informed Breakfast was included. Got there to find out we had a room with 2 beds, no coffee maker, no breakfast and was very disappointed. I am very selective in what I book. I'm assuming they are 4 star because of their decor in the lobby areas and throughout the hotel. I will admit that it is beautiful! The young man who checked us in the first evening, told us that there were very few rooms with king size beds. I showed him my print out and he said, "that was interesting". He blamed it on the Sheraton taking over on Dec 1st and they were re-doing everything. We were tired and took what they had, The second day my husband went down to speak with them. This was a surprise trip that I booked for him for Christmas. He got nowhere either. They, then blamed Expedia. The 3rd time, they said I got what I booked but that was not true. They did offer a king size bed if we wanted to pay $50 more. That was hilarious. They were willing to do nothing to make up for all that was wrong. Word of advice, stick with a Hampton or Holiday Inn. They are not charging for the decor and you will have coffee in the mornings, breakfast and a king size bed. It is disappointing to pay for the best and get average! That said - we had a great trip to Kansas City - KC Chiefs beat the GB Packers, which was a real shocker but that is what we went for. We were able to walk everywhere we went except the game.