At first arrival we were issued key cards... neither of which worked. theres limited access to your room considering all of the surrounding doors of the building do not open with key cards, although the clerk said they SHOULD. So it was a LONG walk to our room going through the front and continuing through the entire building. After getting issued another set of key cards,onlly ONE which ended up working, we walked up to the room. The door was propped open and unlocked, beds were made, floor was filthy, someones empty plastic bottle was laying in the corner, bath tub looked like hell and the towel rack was torn out of the wall, leaving behind a torn drywall appearance, not very presentable. Chamber maids were walking down the hall singing loudly with their headphones in. yes the TV was old, but I dont go to hotels for the TV. The pool area, not bad, however, although you can access the pool from multiple doors, god forbid you need to go back into your (upstairs) room, because only one door (nearest the lobby) is unlocked. downstairs rooms have their own doors leading to the courtyard/pool. Now, when that was said and done, I laid down to sleep... kind of. My wife and I woke up achy due to the rocks they call beds being the most uncomfortable bed I have ever slept on, and I have been to cheaper hotels. I woke up in the midle of the night ready to sleep in my car, but somehow managed to get back to sleep and woke up feeling like I just played a game of football.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 October 2011
I want to apologize for the experience you had at our hotel. We are working diligently to make sure that the issues brought up by our guests are addressed and will continue to work towards making our guests comfortable. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC