The wife and I stayed at this hotel and it was the perfect place to stay. It was with in a nice walking distance from the Plaza and there was plenty of stuff for the morning breakfast. The rooms were recently remodeled and the beds were super comfortable. I would stay here again and would recommend this to anyone who wants a great stay with an awesome rate.

We had a wonderful stay. The room was very clean with beautiful new bedding! The breakfast was very good with a nice variety of choices. The walk to the Plaza with the fall leaves was so bright and colorful. Fun Autumn shopping on the Plaza!!

I spent a night at this hotel. Had a great stay. The staff was extremly helpful and friendly. The breakfast was great! Rooms are rooooomy! You don't feel duped in. The area was good too! Internet could be improved as far as speed goes! Overall great stay and would definitely recommend this hotel.

Bed Bug Alert!

While planning a four-day trip to Kansas City with another couple, we researched lodging near The Plaza. Best Western Plus Seville Plaza Hotel was rated “Three Red Diamonds” in our AAA Tour Book. It was rated the “#1 Favorite Value Hotel” in the “Visit KC Official Guide 2011”. Even TripAdvisor gave it high praise. Sounds good, right? When we arrived it appeared to be a good choice. I always check the bedding when we arrive at any hotel; it looked clean.

I woke up at 2:30 a.m. and found a black speck on my nightgown. When I picked it off, it exploded with blood. When I checked our bed, it was crawling with bed bugs. I freaked out! We captured several in a plastic container and called the desk clerk. He was very apologetic and helped us move to another room. We weren’t sure that the critters didn’t come with us in our hanging clothes and luggage. Needless to say, we couldn’t sleep.

At breakfast with our friends, after hearing what happened to us, they said they found a giant (zoo-specimen) cockroach in their bathroom. When the manager arrived, he apologized, comped our room, gave us big plastic bags to contain our luggage, etc. and gave us a can of bedbug spray. We cut our trip short, drove home, and spent the entire next day fumigating our car, luggage and everything we had taken on the trip to prevent infesting our home. I still wake up some nights, afraid I’ll find the critters in our bed. We have stayed at hotels all over the world and have never experienced anything like this.

A few days later, we received an e-mail with a “stock” Satisfaction Survey from David Kong, President and CEO, Best Western International. We completed it in detail, but have not heard a word in reply. So much for caring.. I would like to see this posted on TripAdvisor, so people will know what they can expect.

-- Freaked out in KC.