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Sheraton Suites Country Club Plaza – reviews, photos

3.5 of 5
770 West 47th Street, Kansas City, MO 64112
Hotel amenities
Sheraton Suites Country Club Plaza
Ranked #47 of 108 hotels in Kansas City
3.5 of 5 stars 167 Reviews
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167 reviews from our community

    Trip type
Traveller rating
    35
    59
    35
    26
    12
Date Rating
Des Moines, Iowa
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Don't Stay! Great location but that's it.”
1 of 5 stars Reviewed 10 February 2012

You can find a lot better value and quality than this hotel. First, I booked a spg preferred guest floor but was told at registration that those floors have been sold out for days and they only guarantee a room not a type of room. Then why give a choice at booking? Next, our phones did not work and the front desk was not at all helphful. We ate in the resturant since our room included breakfast. Breakfast was ok but the ceiling leaked on us. This hotel is in desperate need of remodeling. I travel a lot and this confirms that Sheraton hotels are on the bottom of my list of quality and value.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jasiowa about Sheraton Suites Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Stevens, General Manager at Sheraton Suites Country Club Plaza, responded to this review
16 February 2012
Thank you for sharing your feed back with us.

The hotel does guarantee a type of room when reserving on the hotel website unfortunately not all booking channels; websites or services do not have that availability. Unfortunately I am not sure how your reservation was made. In regards to our SPG floors this is available complimentary for all SPG Gold Level or Higher members and there is never a fee associated with these room as they are specifically for members of SPG. Since you referenced an upgraded room type, I can only assume that you are referencing our Club Level guestrooms as these rooms are available for upgrade fee based on availability when booking on our website or through the hotel reservation number. I apologize for any confusion or complications this may have caused.

In regards to the “leaking ceiling”, We have researched with the hotel maintenance and restaurant staff and found that we have not received any complaints of this type.

We understand that travel can sometimes be complicated and uncomfortable, it is always our goal to ensure that our guests leave pleased with their experience. I would look forward to the opportunity to speak further in regards to your stay. Please feel free to contact me at the hotel.

Thank you once again and we hope we are able to host you on your next visit to Kansas City.

Always at your Service,

Ed Stevens, General Manager
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Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Great location and hotel amenities, impeccable service, good value!”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

This hotel is located right on the Country Club Plaza in Kansas City, within walking distance of shopping, bars, restaurants, museums, and parks. The lobby is cosmopolitan chic with free internet in lobby and several computers for guest use. Rooms are well appointed , roomy, and have microwave and fridge. Bar is in lobby and fitness center is 24 hour. FREE parking directly across the street from hotel in the city lighted garage. Bed was comfy and separate from the living area with double doors. two flat screen tv's in the suite. Common areas very clean and service was really exceptional--at the level of 4+ star property.

I will definately stay here again!

Room Tip: Ask for an upper level room to have a nice view of the plaza!
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 12 more reviews by dave k for Kansas City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Stevens, General Manager at Sheraton Suites Country Club Plaza, responded to this review
8 February 2012
We were pleased to read that you enjoyed your recent stay with us. Thanks for your kind comments and the positive review!

We appreciate you choosing the Sheraton Suites and hope to be of further service to you in the near future.

Sincerely,

Ed Stevens

General Manager
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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Awesome Property, Awesome Location. Thanks Tiffany!”
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

Beautiful property set in Country Club Plaza, can't get much better than this. Tiffany at the front desk was the most wonderful person I have ever encountered at check-in in my life. I stayed at this property after they gave me a hard time checking in at the Aloft Leawood, was I lucky to do so. Great rooms and views, very clean room, hallways, lobby, etc. There is a fee to park. Walking distance to everything one could want. Food, drink, all kinds of shops. It was just great and thank you again Tiffany. All hotel employees worldwide should learn customer service like Tiffany.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask David P about Sheraton Suites Country Club Plaza
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Ed Stevens, General Manager at Sheraton Suites Country Club Plaza, responded to this review
26 January 2012
Dear Guest,
I am elated to hear that your experience at the Sheraton Suites on the Plaza was quite the “lift me up”. It is always welcoming to know when our guest has had an invigorating and memorable experience.

Tiffany, one of our front desk agents, consistently does an outstanding job serving our guests. Please know your kind words will be shared with her along with our thanks for taking such good care of you.

Thank you for choosing the Sheraton Suites on the Plaza and for posting your review on Trip Advisor.

We will look forward to serving you again during your next visit!

Ed Stevens
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Denver, Colorado
Senior Contributor
31 reviews 31 reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Great Location. Could Use a Renovation....”
4 of 5 stars Reviewed 23 January 2012

Nothing worth complaining about...the staff were exceptionally friendly and the food was great. The location is OUTSTANDING - walk to just about anything you'd want and close to several corp HQs. It's just a bit tired...again, nothing really to complain about, but it has some age on it for sure.
I do agree that the internet charge and parking charge are both a bit spendy.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Brian M for Kansas City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Stevens, General Manager at Sheraton Suites Country Club Plaza, responded to this review
26 January 2012
Thank you for taking the time to review our hotel about your recent stay with us. We are always happy to hear that our guests had a comfortable stay and explored the Plaza during your time here.

Again, thanks and we look forward to your next visit.

Ed Stevens
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Eureka, Missouri
1 review
“It was Ok - but they can do better”
3 of 5 stars Reviewed 23 January 2012

I think all of the other reviews are right on. For the money, it was a good deal, but it was nothing special. Very odd shaped room with too small bathrooms. It does not come off as a "suite" at all. The water pressure was non-existant in the shower and the water was luke warm at best. The breakfast in the Gallery was horrendous. We read the reviews and still went because we thought who can screw up breakfast? Well they managed to do it. There was molds on the concrete around the hot tub. While the sheets and bedding seemed clean, overall the room just wasn't clean. The wall behind the bed is wallpapered and it was filled with dust bunnies attached to the walls, that part was gross.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Peaches769 about Sheraton Suites Country Club Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Stevens, General Manager at Sheraton Suites Country Club Plaza, responded to this review
26 January 2012
Dear Guest,

I thank you for your feedback in regards to the recent stay at Sheraton Suites Country Club Plaza in Kansas City.

I do apologize for your room not living up to your expectation. I will have my Housekeeping and Engineering staff review and correct any imperfections that may exist.

Again, thank you for letting us know where improvement is needed so that we may continue to improve our product and service.

Best Regards,

Ed Stevens
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Additional Information about Sheraton Suites Country Club Plaza

  • Sheraton Hotel Country Plaza
  • Sheraton Kansas City
  • Sheraton Country Plaza Hotel Kansas City
  • Kansas City Sheraton
Address: 770 West 47th Street, Kansas City, MO 64112
Price range (per night):* INR9,283 - 13,365

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