The common ammenities were great, service was very professional, internet was better than most hotels I've stayed at. The lobby and dining facilities were immaculate. However the outside and hallways of the building is showing their age, particularly next to some of the newer hotels on that street. But to be put in a "Starwood Perferred Guest" room with stained and broken furniture, cracked and leak-stained ceiling and a HVAC unit as noisy as this one... Someone may need a standards check.
Room Tip: Dont know... last year I stayed here and the room was in much better condition. No indoor pool for...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 March 2012
Dear William L,
Thank you for staying with us recently. I understand we had some guest room area of concerns. I have shared your comments with my team so that we can double check that all of our guest room items exceed our customer expectations. Thank you again for evaluating our property and please contact me directly if you wish to discuss your stay further.
Sincerely,
Brad Verkamp
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC