I arrived at the hotel from a funeral, unfortunately the same weekend as New Year's Eve. When I checked in, the desk clerk asked if I was self parking or valet parking. I said I would park myself and he instructed me how to enter the garage. The arm gate was raised with no attendant, so I parked, Upon leaving the hotel, I saw on my bill $14 a day for parking. When I asked the desk clerk about this saying that is was implied that it was a guest amenity, he said prices were clearly marked on all the garage entrances. I stayed on the 5th floor which upon leaving the elevator smells like feces or an open sewer. Having read older reviews of this hotel, there are several others who make the same claim. My room had a picture missing, with anchor hooks exposed, the desk chair was broken, mirror frame chipped, and when I took a shower, I stood in three inches of my own bath water. The windows were screwed shut, so escaping the poo smell from the hall I had to play the A/C - Heater game to try and push fresh temperate air into my room. Lastly, a group of white trash drunks, I'd say about 8 of them in about three rooms on our floor came home late on New Year's Eve yelling and fighting at the top of their lungs. Several other guests poked out of their rooms asking them to be quiet. Finally I called the front desk and told them to do something, or I'd call the police. It took 45 minutes for a security guard to finally arrive and tell them to quiet down. All in all, these crooks are in the money making business, not the hospitality business. NOT a three star hotel, not worth the money.

My brother and I chose this hotel for an overnight stay after late flights into Kansas City to shop the Plaza the next day. After a flight delay, we called to confirm we had double beds since we were arriving even later than originally anticipated and it took an inordinate amount of time to confirm this. Upon arrival, it was obvious that this hotel was not as close to the Plaza shopping as we had hoped-actually the Courtyard Marriott is closer. We were told the main hotel restaurant was closed, but this had never been mentioned in our confirmations. Our check-in process was fine, but took a long time for a one-night pre-booked stay. The room was adequate, but the hotel generally felt tired. The bathroom was small and quite dated. Housekeeping had apparently missed candy left on the floor by prior guests. Beds were fine and apppeared clean. We had breakfast in the one available restaurant and it was adequate, but service again was oddly slow given that there were about 6 tables occupied at the time. Overall, this hotel was OK, but if I had to choose over again, I would spend a little more and stay closer to the Plaza in a more updated hotel. Also, the parking garage at this hotel is not really made for the large SUVs and trucks many have today so navigating it was a bit challenging.

Spent new years eve at this location. The good was the staff. Very attentive and helpful. They even had a free shuttle to the plaza. The room was very clean and nice. King bed with lots of pillows. The only bad part is the $14 they charge to park and probably because of it being new years eve, it was hard to find a parking spot.

My husband and I stayed here for this birthday and I really enjoyed this place. First, there were two TVs in the room, one in the bedroom and the living area. The service was amazing. I will stay here again. I am also a Hotwire lover and usually am treated differently when I go different places; however, this not was the case here. Employees were really nice.