Friend and I attended an event at the Convention Center and wanted a hotel close. The Front staff was nice, but the problem was with the cleaning crew. When I opened the night table, it seemed that it had not been dusted for years, the worse was when I moved it slightly to plug in the charger for the phone. The night stand had a trompe d'oeil, as it has no drawer, which it was quite inconvenient. Most of hotel night tables do, not this one.

Then, as I took shower, the drain stopper was broken, and no water would drain. We had to use the hotel soap bar to drain the water.

Very noisy and not well calibrated heater.

On the positive side, the beds were comfortable, although did not use the sleep number function, thought would be more of hassle, after reading some of the other reviews. And also very close to the venue, which allowed us to come back to the hotel for rest in between different activities.

My family and I stay at the Crowne Plaza each December for a conference next door at Bartle Hall. We've stayed there the past 3 years and have never had any big issues. They always are able to comply with our specific requests. Free WiFi is great and the Starbucks store off the lobby is fantastic!! The hotel is very close (walking distance) to many great restaurants. Thanks for another great stay, Crowne Plaza!

Just spent a night here this weekend, and will never be returning. I stay in downtown KC frequently but usually at the Marriott, not sure why I decided to try Crowne Plaza this time but it was a mistake.

Front desk staff gave me the wrong room type. I was eventually given the correct room, but not an executive floor as I had reserved. Staff was rude and acted like it was some big deal to give me the correct room. The room they gave me was right by the elevators and you could hear them all night long.

The rooms are not really that nice and could stand to be a little cleaner. Also, the valet is not available overnight, so park your own car.

If you want to stay downtown, avoid this hotel.

My husband and I had a great stay at the Crowne Plaza hotel. Great location to walk to Kid Rock concert at Midland theater. Hotel was clean and updated. Wonderful view out our window of downtown KC - could see Sprint Center, Power and Light, etc. My husband enjoyed using the sleep number bed. Would definitely stay there again.