Just spent a night here this weekend, and will never be returning. I stay in downtown KC frequently but usually at the Marriott, not sure why I decided to try Crowne Plaza this time but it was a mistake.
Front desk staff gave me the wrong room type. I was eventually given the correct room, but not an executive floor as I had reserved. Staff was rude and acted like it was some big deal to give me the correct room. The room they gave me was right by the elevators and you could hear them all night long.
The rooms are not really that nice and could stand to be a little cleaner. Also, the valet is not available overnight, so park your own car.
If you want to stay downtown, avoid this hotel.
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza
