There were many wonderful things about Casa Buena Onda, but the dismal sleep quality and other not-so-great features tip the scales to two stars.
Our family of four (2 kids and 2 adults) rented the Cuarto Corazon and Cuarto Camarone for five nights over the New Year’s holidays. We took the bus from the airport, and then walked about 10 minutes from the bus stop to Casa Buena Onda. Very easy to do.
First, the things we liked:
--We loved the town of Sayulita, even though it was crowded at this time of year.
--Casa Buena Onda is in a residential area, with an interesting blend of traditional and renovated homes. It was only a short walk to the plaza and to the beach.
--The waves are perfect. We rented boogie boards every day ($10US each) and caught waves pretty far out that would carry us all the way to the shore. (We also rented beach chairs and an umbrella on the far left side of the beach for $10US per day.)
--Terry and Sheryl are very nice people, greeting us warmly and offering a cold drink upon our arrival.
--Terry provided some great recommendations for food, including Tacos on the Street—a casual place with incredible tacos that have spoiled us for life.
--The rooms have been created with an eye for detail, with an artistic flair, and they have a wonderful indoor-outdoor flow.
--The roof-top patio is a great place to relax. I loved to sit up there in the morning and watch the neighborhood come to life.
--The kitchen patio has a small refrigerator for milk and other things; there is also a coffee maker (you can buy ground coffee at ChocoBananas).
--The design of the two rooms is ideal for families, allowing parents to have a separate space within steps of the children’s room.
Now, the things that weren’t so great:
--We didn’t get a single good night’s sleep. There are earplugs provided in the rooms, but they didn’t block out the noise. Luckily, we travel with the wax type, but even then we were still kept awake. And our children tried the earplugs without success. Besides the barking dogs all around and the very vocal roosters who called out at all hours of the night, there was the loud music. On our first night, there was a disco and DJ with loudspeakers that flowed over the hill until well after 2 a.m. And on New Year’s Eve, one would expect a bit of noise, but the families on either side of us partied until after 4 a.m., which wouldn’t have been so bad if they didn’t have loudspeakers that vibrated our walls. On our last night, there was no music (just the dogs and roosters), and we actually slept better, but still not solidly.
--There is a street light outside that shines into the rooms. The windows don’t have any coverings, so there is never complete darkness.
--We were disappointed in the information that we received from Terry regarding taking possible day trips, bus transfers to Puerto Vallarta, and surfing lesson recommendations. (One example: We were taking the bus from Sayulita to Puerto Vallarta. My research showed that the bus only goes so far into Puerto Vallarta and then you must transfer to a city bus. I had emailed Terry in advance asking him if he was familiar with the transfer process. His response was: “There are several options. We can talk about when you get here. [sic]” Well, it turned out that Terry was not familiar with the bus system, and his only recommendation was for us to “take a taxi”--advice that we didn’t follow, and we made it to our destination thanks to the kindness of strangers and our ability to speak basic Spanish).
--Small things that are perhaps not big by themselves but that add up one on top of another (i.e., toilet that leaked a long stream of water whenever flushed, no running water one evening, no drinking water our final night, more attention needed to cleanliness, etc.).
As stated above, Terry and Sheryl are nice people and they have created a beautiful environment for travelers. Although they can’t control the sounds around them, people who visit their place should be aware that such sounds exist before they decide to stay there. Also, a willingness to provide better information when asked would serve travelers better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Wow, we are shocked, surprised and more than a bit upset about this review. We try very hard to create a relaxing, clean and fun atmosphere for our guests so they can really enjoy the charm of Sayulita. When Kathy and her family arrived (her husband and two cute kids) we welcomed them, gave them cold beverages, and I proceeded to have a lovely conversation with them to make them feel at home and get to know them better. They seemed very nice. Over the course of their stay I had several conversations with them and we talked about everything from their travels, to living in Mexico, raising kids, etc.
We live on site and usually have the opportunity to see all our guests a couple of times a day. They seemed to be having a good time and never complained. We are sorry to hear that Kathy and her family felt the way they did. For our future guests I will try and respond.
Regarding noise: we actually live in one of the quieter neighborhoods in Sayulita. The weeks of Xmas and New Years are very busy in Sayulita. There are lots of people walking around and lots of energy. There is also lots of music during this time. Fortunately, we are located several blocks away from downtown so the loud bar music is actually buffered significantly. You can hear it but faintly. Not so if you are staying downtown or on the surrounding hillside where the music comes right into your room at full volume with no escape.
Yes, our Mexican neighbors had a New Years Eve party. For the first time ever. They had family from out of town visiting and had a family gathering. Unfortunately, they did keep the fiesta going to 4 am. I know because we also lived thru it. IT WAS NEW YEAR'S EVE. They are a hardworking family that goes to bed at 10 pm everynite. So yes, on New Year's Eve they had a fiesta.
Yes there are dogs and chickens and roosters. They bark and cock-a-doodle-doo and say bock bock bock. THIS IS MEXICO. Every single pueblo has them. We also have many different species of birds that sing all around our casa. Occasionally you will hear the clop clop of a horse passing by. Many nights you can hear the quiet sounds of crickets chirping. Or kids laughing and playing in the street beside us. Or 3 generations of family sitting outside under the shade of a big hiquera tree joking and talking and playing with their kids. Or like last night, our other neighbors having a small religious gathering and softly singing sweet hymns in Spanish. This is what surrounds Casa Buena Onda. It is vibrantly alive with sights and smells and SOUND.
Regarding information: Kathy and her family asked alot of questions. They seemed to want to pack as many activities as possible into their time. We are very knowledgeable about Sayulita and it's history, and we gave them the best advice we could about restaurants, hikes, rentals, etc. For their trip to Yelapa they wanted to take the bus from Sayulita. However it is abit tricky. I didn't want to give them bad information and we are not experts on the bus system or anything else in the rest of Mexico. They did some research but didn't know exactly where they were supposed to go to catch the boatride to Yelapa. I did give them 2 options, one was to take the bus into Puerto Vallarta and then, because they had 2 kids, take a taxi to the boatdock. That would have been the easiest solution. The other was to ask someone when they got into PV what bus to transfer to. So, apparently, that's what they did.
Finally, the hose attached to one of the toilets sprang a small leak, we fixed it right away. The whole town water supply was out for 4 days but we have 2 tinacos ( water tanks) on the roof holding 2200 litres of water. While many people in Sayulita had no water at all ( like my Mexican neighbors) they only had to go without for half a day before the water was restored. We keep our place very clean (but not antiseptic). And when the garaphone (water bottle for drinking water), which we check regularily, runs out we replace it as soon as we know.
We have had hundreds and hundreds of guests stay with us. All of them are special to us and we do our utmost to make sure they have a wonderful stay. They love it here at Casa Buena Onda, and our reviews reflect this. So I am not sure this was a fair review.
Sayulita is a magical pueblo. I recommend that if guests are coming during a peak holiday period they realize the town will be busy. But even then, and during the rest of the year, when our guests discover all the wonderful things that surprise and awaken their senses, many ask to extend their stay with us, they never want to leave!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC