I booked this as one of Travelocity's "secret room" rates. After going to the website for this hotel I found I only saved a few cents. Not much of a deal.
The room was filthy. Black curly hair all over the bathroom and it was listed as a non-smoking room but someone had stayed there and been smoking. I booked this room because I had to be at the airport at 6am and I live 2 hours drive from the airport.
I should have saved my money and came from home because I didn't get any sleep that night. The person above my room slammed doors, beat on the walls until I gave up trying to reach someone at the front desk several times, took my shower and left to go to the airport at 3am.
Traveling alone as a single woman I did not feel safe in this hotel. There were a lot of scantily clad females that were not together that were coming into the hotel without luggage when I was leaving at 3am. The security system was zero. Most hotels either have someone on duty at the front desk, this one didn't, and most hotels you have to have a room key card to enter the building, this one you didn't.
I wouldn't recommend this place to anyone!
Before you look at the other recommendations, look at the dates on those.
Room Tip: Find a different hotel. The Marriott across the street from the airport is much cleaner and they hav...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 November 2011
"Thank you for taking the time to make us aware of your experience at Extended Stay America St. Louis - Airport. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
