I had booked one of Julie's cabins last week for a mom/daughters trip we're planning for June. Over the weekend, my sisters both "backed out" - one is teaching a summer course and just found out, so I can't fault her too much. With much regret, I called Julie to cancell our reservation, fully expecting that the administrative fee would be charged - it is outlined clearly in their cancellation policy on their website, and not unreasonable. After hearing my story, Julie graciously waived the fee, saying that I had called her early enough. What an understanding and flexible way to do business! I'll definitely be calling these folks back as soon as I can; looking forward to staying with them. Thanks again, Julie.
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