I booked two nights at the Grandview Rodeway and it was a mistake. The hotel is worn out. Shabby halls and rooms. Bullet proof glass at the front desk (really). When I had a family member medical emergency and had to leave after the first night, I informed the desk at half past noon that I would not be staying the second night. The hotel's cancelation deadline was stated to be 7:00 P.M. on the internet booking site. I was told that only the manager could "back it out of the system" and he was not at the hotel (12:30 on a weekday, where did he go?). After three calls from the road during the rest of the day, I was told to dispute it with my credit card company if I wanted to, Rodeway would charge my card for the night I did not use. I will never use Rodeway, or any of Choice Hotels International's other chains, Comfort Inn, Quality Inn, Clarion, Econo-Lodge, Sleep Inn.
