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Candlewood Suites Columbia – reviews, photos

2.0 of 5
3100 Wingate Court, Columbia, MO 65201
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Candlewood Suites Columbia
Candlewood Suites Columbia
Candlewood Suites Columbia
Candlewood Suites Columbia
Candlewood Suites Columbia
Candlewood Suites Columbia
Ranked #19 of 33 hotels in Columbia
3.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
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Date Rating
Shawnee, Kansas
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Dirty bathroom”
2 of 5 stars Reviewed 12 February 2012

I stayed at this Candlewood for four days in January while in town on a business trip. The first night I didn't use the bathroom. When I got up the next morning and turned on the light, I discovered that the floor around the toilet and next to the bathtub was covered with hair. It looked like weeks worth. I was too busy to contact the front desk that morning, so I addressed the issue when I returned to the room that night. The front desk clerk was very concerned and immediately came and cleaned my bathroom herself. I was impressed by her concern and responsiveness, but still pretty disgusted by the state of the bathroom.

The kitchen area was also extremely outdated looking, and the underside of the cupboards had lots of grease splatters that had not been cleaned.

I also used the treadmill while at this hotel. It is very old and has a slipping belt. It was okay, albeit awkward for walking, but completely worthless for jogging. And I do think the slipping belt can be dangerous.

Though I thought the staff response to my dirty bathroom was great, I still wouldn't stay at this hotel again due to its lack of cleanliness and outdated kitchen and fitness center.

Room Tip: Try to get a room at the back of the hotel. The parking lot is out front, and all of the constructi...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lizardkc about Candlewood Suites Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jwcwood, General Manager at Candlewood Suites Columbia, responded to this review
24 February 2012
We appreciate your feedback on our hotel so that we may improve for our future guests. Maintenance has been informed of the belt on the treadmill and has repaired it to a like new condition. I apologize there was a cleanliness problem with you bathroom and was very happy to hear that the front desk attendant corrected the problem. I have noted the excellent response in that employee's personell file and will use the information during his annual review. We have also shown this review to the housekeeper responsible for the cleanliness issue and have retrained her to provide the level of cleanliness that is expected from a Candlewood Suites room. Thank you for your feedback!
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McMinnville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Horrible...enough said.”
1 of 5 stars Reviewed 29 January 2012

After reading previous reviews of this hotel, I'm scared to see what other people find as "clean." Immediately after walking into the room we noticed a few oddities. One - someone had clearly been in the bathroom not too earlier as the soap had been unwrapped and the sink was still wet. Secondly, we were suppose to have a non-smoking room - it wreaked of cigarette smoke. The shower was atrocious, mildew city on the shower curtain. I refused to shower that night. This hotel was absolutely horrible. I would have rather slept in the car.

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Heather L about Candlewood Suites Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jwcwood, General Manager at Candlewood Suites Columbia, responded to this review
7 February 2012
Thank you for adding a review of our hotel. I am sorry that your stay was not of the quality that customers have come to expect of the Candlewood Suites brand and of our hotel in general. I would like to assure you that we are investigating the issue's that you've brought to our attention in this review and will take every step possible to ensure that our future guests don't experience the same problems that you encountered during your stay. Feel free to contact us on any subsequent stay in Columbia, so that we may show you that your previous stay was an anomaly and not the norm for our hotel.
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Top Contributor
135 reviews 135 reviews
Reviews in 77 cities Reviews in 77 cities
25 helpful votes 25 helpful votes
“This is a great choice”
4 of 5 stars Reviewed 28 January 2012

We are never disappointed with a Candlewood Suites. Some are newer than others, but they always provide SUPER comfy beds & linens. This location did not disappoint.

A stocked kitchen for those who like to cook, a recliner, free laundry for guests, and spacious desk area with free internet are the "homey" touches that endear Candlewood to us.

Since we travel for our jobs, and stay in motels 350+ days a year, we have our basic needs with us, but really have grown tired of crappy beds & linens. At a Candlewood, you feel like you are home. Like they say ..."unpack. and settle in" That's exactly what we do.

Room Tip: They are all good ...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RVingFT about Candlewood Suites Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jwcwood, General Manager at Candlewood Suites Columbia, responded to this review
24 February 2012
Thank you for your feedback. It is important to us to know if your experience at our hotel was pleasurable or if you encountered a problem. We make every attempt to correct problems as they may happen, but we also use the positive comments to reward positive behavior. I have shown your survey to the housekeeper and the desk attendants that were responsible for your stay and filed it away in their personell folders to be used during their annual review. Thank you again for taking the time to rate our hotel and be assured that your comments will be put to use by the tripadvisor community as well has the hotel staff.
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Overland Park, Kansas
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
“Not the best hotel we have stayed in!!!”
2 of 5 stars Reviewed 6 October 2011

First of all this hotel may be part of the Holiday Inn group, but it did lack alot of just the common things. We stayed here with a group and were really disappointed. They do not have a restaurant, but just a small convenience type of store that you can purchase food to cook. The rooms have a small kitchen with refrigerator, dish washer, stove and sink and mircrowave..
When we got there we should have had at least 3 rooms left on our block of rooms and they were to be all together on the same floor, as we had a group of 13-14 year old girls. They only had 2 rooms left on the floor, so being a grandparent I gave our room up to another girl so she could be with her team. The minute we walked into our non-smoking room all we could smell was stale cigarette smoke. I have health issues and cannot be in a room like that, so I went looking for the housekeeper. She came in and sprayed the room, which did not seem to work. She noticed that there were no paper towels or coffee in the room, so she went to get these items. There was no coffee pot for the coffee maker. She thought for a moment and then said "Oh, it is still in the dishwasher, if you want you can unload the dishes". Excuse me, why would I want to unload the dishwasher from someone elses stay that evidently she did not want to do herself.
The room was fairly large and seemed clean, but when we looked out the window the weeds and woods were only about 30 foot from our window. I do not know if the windows opened or not, as I did not try, but here we were with 13-14 year old girls..
My daughter's room had the same smell and when our granddaughter went in to take a shower, she came back and announced there is no way she was getting into that tub to take a shower. The tub had rings around it like someone had taken a bath that was very dirty. My daughter and the two girls did not take a shower all weekend because of the dirty tub. I wish I had known about that, as our tub was very clean.
Another lady came and asked us if we had shampoo and soap. Her room had a half a bottle of shampoo and no soap.
Several other people complained about their rooms smelling also.
This hotel in not convenient to get to as you have to get off Interstateand weave through other hotels and go through a parking lot of another hotel to get to this one.
The front desk staff was very friendly and when I called to ask about my daughter's glasses the young lady at the desk was very responsive and knew immediately that her glasses were left on the ledge at the desk.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask futbofam about Candlewood Suites Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Branson, Missouri
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Not the best nor the worst hotel.”
3 of 5 stars Reviewed 1 September 2011
2
people found this review helpful

Somewhere in between. An older Candlewood Suites that is showing wear and tear. It was OK at best, served the purpose but didn't inspire any regard

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mustangz about Candlewood Suites Columbia
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Additional Information about Candlewood Suites Columbia

  • Candlewood Columbia
  • Columbia Candlewood Suites
  • Columbia Candlewood
Address: 3100 Wingate Court, Columbia, MO 65201
Price range (per night):* INR3,921 - 5,657

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