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Crowne Plaza St. Louis - Clayton Hotel – reviews, photos

3.5 of 5
7750 Carondelet Avenue, Clayton, MO 63105 (Formerly Radisson Hotel Clayton)
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Crowne Plaza St. Louis - Clayton Hotel
Ranked #4 of 5 hotels in Clayton
3.5 of 5 stars 161 Reviews
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161 reviews from our community

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Date Rating
Littleton, Colorado
Top Contributor
71 reviews 71 reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
“Nice facility but confusing layout and showing its age”
4 of 5 stars Reviewed 20 January 2012

We stayed here for one night in January for a wedding. We were given very nice rooms on the 6th floor (5 & 6 need special access keycards). The room was spacious by today's standards and the furniture was appropriate for the room. The bed was amazing - it must have been a pillowtop because it just swallowed you up as soon as you got on it. There are no views from any of the windows as the hotel is wedged between taller buildings. The Grand ballroom was very large and is really decorated to the hilt. It really worked out well for the wedding reception. The layout of the hotel was very strange. It is apparent that there were 2 builds over the years and the addition does not fit well with the original build. You have to cross between buildings to get to the pool, exercise room and gameroom. The pool is an indoor/outdoor arrangement with a wall you swim under to go outside. The gameroom is a no coin gameroom and they really mean it. They have several arcade machines and none of them require any coins (a nice touch). The exercise room was sparse with only a few machines for workouts. The restaurant was laid out very strangely too. It appears that it was expanded several times over the years and there are many connecting doors and passageways to get between the various rooms. The buffet was excellent with quite a selection of hot and cold foods and custom made to order omelets. The location of the hotel is excellent if you are doing business in Clayton - everything is within reasonable walking distance. The drive-up to the lobby door is unusual in that it is on a raised deck and can be difficult to make the loop. The parking garage is accessed by a winding driveway which connects to a second building. The garage access to the hotel is via a bridge again showing the fragmentation of the overall hotel layout. Overall, I would stay here again if I needed a place to stay in Clayton.

Room Tip: Ask for a room on the 5th or 6th floor.
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florissant, MO
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great, intimate, and relaxing hotel experience”
5 of 5 stars Reviewed 2 January 2012

My wife and I came here for our first wedding anniversary four years ago, and stayed in one of the Honeymoon "Heart" suites. The room was HUGE with a comfortable bed, jacuzzi, minibar, and great view of Clayton and the surrounding area. Although a little pricey, it is well worth it for special occassions or just a random indulgence. It was an incredibly relaxing time and we woke up to a newspaper at our door and a great breakfast downstairs in the restaurant area. Overall, it was a great experience and one that I would certainly do again.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Biff3007 about Crowne Plaza St. Louis - Clayton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Howard, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
10 January 2012
On behalf of everyone at the Crowne Plaza St. Louis - Clayton, Thank You for taking the time to share your experience at our hotel. Our guest's satisfaction is our #1 priority, and we are so pleased to know that you enjoyed yourselves. We look forward to seeing you again soon!
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Evanston, Illinois
Top Contributor
61 reviews 61 reviews
Reviews in 36 cities Reviews in 36 cities
85 helpful votes 85 helpful votes
“Good value, but uneven facilities and service”
3 of 5 stars Reviewed 1 January 2012
3
people found this review helpful

My sister and I decided to give our mother a bit of a break over Christmas by staying at a hotel together in Clayton rather than at her house, and we chose this one because of its low-cost price for a double room that included free breakfast and parking. Unfortunately the hotel costs less than others of its class in this area because it its struggling with aging buildings and the facilities aren't really up to par. We received a free upgrade to an updated non-tower room which did have the pergo flooring; other attempts at redecorating include, slippery marble bathrooms, lots of flashy crystal chandeliers and florid wallpaper--I think they may have hired the same decorator who made over Jed Clampett's mansion in "The Beverly Hillbillies." Everything was very clean in our room and the beds were new and comfortable, but the first real sign of trouble was the seemingly thoughtful "sleep kit" on the bed, including lavender pillow spray, an eye mask and EAR PLUGS. Just as we were drifting off to sleep at about 11:30, our neighbors returned to their room and proceded to stage a late night family reunion, with lots of loud talking and frequent bouts of screaming, cackling laughter. At about 12:30 we finally called the front desk and asked if someone could contact them and ask them to quiet down, but after 30 minutes the party was still roaring along. A second call finally summoned security, and guests not staying in that particular room were dispersed to their own quarters, but the room's two occupants continued to laugh and reminisce until about 2 in the morning, and we could hear every word they said. The next morning we asked to move to a room without a connecting door, far away from this family, and these measures did help with the noise (though it took some persuading to convince the desk staff to make the change, and their computer system was down!), but there wasn't much we could do the next night when a little boy decided to have a screaming Christas meltdown with his parents in the hallway at midnight. Our new room had added problems of a quirky electrical system that gave one about a 50% chance of being able to use the hairdryer or coffee maker at any given time; it also came with a broken remote that took two requests to get replaced (it also took two requests to get a second bathrobe for the room, and even then the second robe came with no belt!).

Regarding other facilities--the pool is half-indoors, half-outdoors, and while it is heated, it's probably not going to be warm enough for most adults in the winter months (no spa). The breakfast buffet was great on the weekends, when both hot and cold food is out, but on weekdays only cold food and an omelet bar are available. While the omelets were delicious, the weekday chef isn't very friendly or service oriented. One day, we waited 10-15 minutes while we were told he was "getting the soup" for lunch, which puzzled us because it was 9am and it seemed like he would have plenty of time to obtain soup after breakfast service; he finally emerged (soupless) down the hallway outside of the restaurant where the bathrooms were located. The next day, I walked up to his station and told him I'd like to order an omelet, and he answered "unfortunately." I stood there scratching my head for a couple of minutes as to what that could mean, while he returned to complaining about something to another member of the staff. Finally he turned back to me and gruffly took my order, adding that someone would bring it out to my table when it was ready. Merry Christmas!

The last bit of weirdness occurred when we checked out--suddenly, despite our parking-included rate, we had two days of parking charged to our bill! The clerk tried one way and then another to justify this charge--well it was for the day before our first night (we arrived at 10pm!) or for that morning--or how about if she cut the charge in half? After several minutes of debate the chage was finally removed from our bill.

I would consider staying at this hotel again, but I would probably try to find a better deal on Priceline first.

Room Tip: Perhaps the Tower rooms are quieter--considering the noise on other levels, for ten bucks it is wort...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask develbow about Crowne Plaza St. Louis - Clayton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Nice hotel in Clayton”
4 of 5 stars Reviewed 29 December 2011

Stayed one night in Clayton with my son to be near the Wash U. campus. Had a double twin bed room in the executive tower. Room was modernly furnished with a nice wood floor and very comfortable queen size beds. Bathroom was also nicely laid out with separate glass enclosed shower.Window opened, which I also like since fresh air beats air conditioning for every time. Price ($108), was also quite reasonable for what we received, which included free full buffet breakfast, with eggs prepared to order thrown in as well. Desk staff and wait staff in the restaurant could not have been nicer. We looked at the indoor pool in the lower lobby, which we did not use, but it looked clean, well maintained, and was being enjoyed by a youngster. They also have a game room, with about six free video games, which we played with for a while, and the fact they were free was also nice. Hotel is within a block or two of 2 nice restaurants. We walked to Cafe Napoli( a block and a half away), and had a great dinner, with white table cloth service, incuding salad, pasta, and a beer, for $44.

Room Tip: spend the extra $10 for the executive tower
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Don322 about Crowne Plaza St. Louis - Clayton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Howard, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
10 January 2012
Thank you for your review! We are so glad that you found value in our hotel and that the service your received was top-notch! Our goal is to provide our guests with a great experience, and we look forward to welcoming you back on your next visit to St. Louis. Thanks again!
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Missouri
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“comfortable stay in Clayton”
4 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

Stayed at the Crowne Plaza on business. Spacious lobby. Friendly employees. Spacious rooms but small bathrooms. Beds were very comfortable with numerous pillows and nice bedding. Breakfast was hot and fresh. Easy to find. Just off of 40 and north on Hanley.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RJ2Missouri about Crowne Plaza St. Louis - Clayton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Howard, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review
10 January 2012
Thank you for your review. We appreciate you taking the time to share your great experience with our business travel community, and we hope you'll stay with us again soon!
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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

  • Crowne Plaza St Louis
  • Crowne Plaza Clayton
Address: 7750 Carondelet Avenue, Clayton, MO 63105 (Formerly Radisson Hotel Clayton)
Price range (per night):* INR5,769 - 9,690

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