My stay started badly when both my co-worker and I both had to try about 10 times to get our keys to work when we arrived at our rooms. Later that night, it took him about 25 times and mine never did work
So when I tried to go to sleep there was this whistling noise, like the wind blowing around the window. When I finally gave up at 2:30, and checked it out, I found it was coming from the wall mounted air-conditioner. So I turn it on (one setting) to mask the noise and it sounds like a freight train right next to your bed. An awful night of sleep! In addition, the doors close very loudly and the gap in the room doors is so large you can see daylight.
The people at the front desk are very nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I wish to express my sincere apology for the lack of accommodating service and accommodations you have received especially related to room keys and noise. I assure you that this is not indicative of the level of service and quality we strive to provide to each of our very valued customers.
Clearly we have failed to provide you with the quality and service you have come to expect and deserve with Doubletree by Hilton. Your comments and experiences at our property have been reviewed with the entire management team of the Hotel.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you.
Once again, please accept my sincere apology for any and all inconvenience and discomfort we caused you. Finally, if I may be of any further assistance to you, please do not hesitate to contact me.
Sincerely,
Ryan Konz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC