The hotel was beautiful and very clean, but the service was terrible. We went down south for a wedding and booked our hotel room here,an hour away from the wedding and family, simply for the indoor heated pool for a fun kids/family night of swimming. I called 2 days prior to confirm check in times and pool hours. Then again at check in I confirmed pool hours. When we returned that afternoon after the wedding & went to the pool , we found the heater had been broken for over a week and it was a bucket of ice cubes. The staff , who was sitting outside barefoot on the patio, blew it off like it wasn't a big deal (as my kids are in tears at this point) and told me there was nothing they could do and even if we checked out we would still be charged. I called customer service the following week and they said a general manager would be calling me, but instead I got an apologie letter and not a call like I asked for. . I understand things happen, but when someone asks numerous times about the pool and you don't feel the need to mention it's not usable is just wrong. I was not asking for a refund , but a credit towards a future stay would have been nice since that was the whole point of booking the hotel. The Best Western chain didn't feel the need to take care of my family , therefore we will not be using them again in the future.

Traveled by bus with other friends. Check in, painless. Walked in to a beautiful, gorgeous lobby and then on to a lovely room. Great mattresses and linens. Totally recommend this cute hotel . The food is about the same fare as most motels are offering, nothing special.

clean and quiet. no problems. would stay again. standard free breakfast, i think they allow pets for 10$ a nite too.

This motel has very easy access just off the main road. The rooms were clean and up to date. There was a huge staff that cleaned the rooms daily. The pool is indoors for year around use. The breakfast area was kept clean and filled with fresh food. It is close to many restaruants and convience stores. The staff were friendly and helpful about finding other things to look at while in town. Carthage has a very old down town area with very neat stone buildings. Of course it also has the regular fast food chains and huge retail outlets. What I liked was the shops down around the square, many of which took me back to a simpler time of the mom and pop stores of yesterday. There are also antique stores flower shops and hand made crafts. Keep your eyes open or you might miss something.