Summary: I booked a king non-smoking and was told upon arrival that there was only a king smoking available. When I tried to cancel, they told me that I had to pay for at least one night because I had a reservation with a credit card on file. Not cool.

Details: Several weeks before my stay, I checked the major travel sites, the hotel website, and called the property directly to find the lowest rate. The best rate was by booking directly, so I did.

When I arrived at the property, the front desk attendant told me that I had booked a king smoking room. I am allergic to cigarette smoke, and I would never book a smoking room. I asked if there were any king non-smoking rooms available, which there were not.

I called area hotels to find alternate accommodations, and then went to the desk again to cancel my reservation. The attendant told me that I would be charged the first night because I had a reservation which I had not cancelled 24 hours in advance. I explained that there was no way I could stay in a smoking room, and that I required a king room (which they did not have in non-smoking).

There was no manager on site, and the employee seemed unable or unwilling to release me from the reservation. I called customer service, held for 10 minutes, and spoke with a representative who placed me on hold and then called the property (while I watched on hold in the lobby). I was promptly released from my reservation.

It is absurd that I had to go through this process. The clerk should have apologized and issued a cancellation without the fuss.

This place is a trap. Watch out.