The room was very nice and included two flat screen televisions and of course separate sitting area. The breakfast was yummy, free and included hot made to order omelets, waffles, and many hot and cold breakfast items and a free happy hour. Being close to the airport it was have been quiet except for children running and cart wheeling down the hall, but that was due to bad parenting not the hotel. I would have given them 5 stars if not for the housekeeping.It seems most hotels are going "green" and ask to change sheets every 3 days and ask if you will re-use towels, if you would agree. You of course have the option of saying no. I must have fresh towels but can do with a 3 day change of sheets, however, my sheets were not changed after the 3 days, even though I placed the change of sheet card on the pillow which was not required if they change automatically on the third day. The front desk clerk did quickly bring me new sheets. If this was the only thing I could over look it, but I did use the guest laundry (nice new machines) and there were several dishes dirty dishes that were on the floor of the laundry room, that I assume some of the nastier guests placed on the floor on the laundry room after room service. Of course it is not the hotels fault that unclean guests would do such a thing, but the dishes were there for at least 2 days and probably would have remained had I not said something to the front desk which makes me think more than just one person is very lacking in keeping the place tidy. Unfortunately this made me wonder if my sheets had been changed before I checked-in. I can only hope this was an isolated event. When I go to St. Louis again, I would chose to stay there again, because everything else was great. I don't know their names but all of the night front desk clerks and morning clerk that I interacted with were nice and the female bartender and weekend chef, and other chefs and breakfast hostess were all very professional and courteous.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 January 2012
Thank you very much for taking the time to review our hotel on Trip Advisor. We appreciate you bringing your concerns to our attention, so we can focus on fixing the problems. We can assure you that the sheets were in fact changed for you before your check in, and we apologize for them not being changed when you asked. As for the left over dishes in the laundry room, we have now implemented a new system to ensure that this issue does not occur in the future.
We are thrilled to know that you would stay with us again on your next trip to St. Louis. The compliments of great customer service have been passed along to their appropriate departments and the employees will be recognized. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC