Thanks for your review. We love to hear from our guests and especially return guests.
At the Welk Resort we strive to provide value to every stay. That is why you can book a vacation with or without our Splash-A-Torium package. We know that there are many options for a visitor to Branson, as far as lodging goes. We feel that our beautiful 70 acre campus, set among the Ozark Mountains, with all of the amenities we offer as a full time resort is priced at very competitive rates. Our clean, warm rooms and exceptional service make our resort a great value, and adding the Splash-A-Torium package and all that it offers: (an indoor/ outdoor pool, hot tubs, waterslide, game room, fitness center) has been the most popular option for our guests.
Most of all, we hope you found our associates and their commitment to each of our guests the greatest value of your stay. We know that it is the people who make the difference in a great vacation, and our associates have a passion for providing exceptional service to our guests.
Thanks for your patronage, and we look forward to seeing you on your next stay.

For 18 years The Welk Resort has provided our guests with not only the most gracious service and hospitality, but a safe and clean environment for families and friends to enjoy spending time in the beautiful Ozarks. We have established our hotel as an ethical and upstanding member of the community and a place where we take the security of our guests’ valuables seriously.
First, we are sorry there was a misunderstanding at the time of your reservation. Our policy is to not promise guests a specific room sequence, as we have a limited number of adjoining rooms and depending on when other guests arrive, there can be times when we do not have them. We establish only room type at the time of reservation, and state we will try and have adjoining rooms when you arrive, but cannot promise. We also note in the reservation of the request. Sometimes there is nothing we can do about it.
Second, we are sorry about your granddaughter’s boots. Frequently, guests lose items in their room. They do not know they are lost until they get home, and the items must be shipped. We try and respond to all lost and found items in a timely manner, and we are sorry if you feel we did not respond quickly enough. The shipping cost is determined by the US postal service, not our resort.
Third, we absolutely and vehemently deny any criminal aspect to this unfortunate event. We believe in giving our guests the benefit of the doubt when they have a challenge with their stay. We expect that in a situation like this, unless there is enough evidence, our guests would do the same for us. Obviously that is not the case. Though thefts can occur in hotel situations, we are absolutely positive this was nothing more than an accident, and delay of communication caused by the extreme busyness of the season. Our staff responds to literally dozens of lost items a year. They try and be as courteous and helpful as possible, and our files are filled with thank you letters from guests that have appreciated their returned items, and the service they received.
By your review it is obvious you did not see the value in your stay. For that we are sorry. We find that an overwhelming majority of our guests enjoy their stay, and repeat the experience time and again. We hope you understand that we are not happy when a guest is dissatisfied, but need to respond when we feel we are being vilified in a review.