Room was very well set up for three of us. Actually I think our building might have formerly been apartments, but it was nice and new and clean! This would have been a good place to stay in for a week or longer. It had washers and dryers, and a usable kitchen. For what we paid, I was really impressed. The hotel staff was nice, but our actual building was a mile or two from the check-in building. No worries - the location of our room was good, but when the staff told us to take a left at the stoplight and a right at the four-way stop, I wish they had mentioned that it was a ways off, because I was questioning whether we were going the right way, to the point that I thought there was absolutely no way that we were on the right track until boom! There we were at it.

We was in Pigeon Forge on vacation and was approached about doing a presentation and could get free tickets to a show and dinner so we said yes and that was a BIG mistake. When went there with no intentions of purchasing anything because we just couldn't afford it and we keep telling them no and that we couldn't afford it. Well that wouldn't take NO for an answer so we purchased a 8 days 7 nights for 995.00. We split it up and have already used 4 nights and I called last month to use the other half and go on a shopping trip with my mom and sister in law and when I called they charged my account for 115.00 for the split up fee and some kind of travelers insurance. Well I got a call the next day that I wasn't able to use it unless my husband came with me. So I went around and around with them about that. He has no vacation time left and why should they be able to tell you who you can and can't bring with you when you are the one that has paid for it. Well just got my bank statement and they didn't refund the 115.00 to my account since we was denied the stay and I called and they told me they would not refund the money. This place is such a JOKE biggest mistake I ever made was going to the stupid presentation. They are HATEFUL and don't want to hear your side of anything.
I WOULD NOT RECOMMEND THIS RESORT TO ANYONE! IT IS A TOTAL JOKE AND A RIP OFF!!!!

We booked 5 adults in 2 rooms adjoining on an Interval Exchange. Our request for ground level units were supplied. We'd check out the reviews and were hesitant, but had no other options since we had booked for these specific times. We arrived and were initially quite pleased, and remained to thru out our 6 night stay. The staff was kind and considerate, and cordial even though we declined their normal invitation to find out more about the property, etc, etc, in exchange for show tickets or cash. We've spent too much time at these things over the years. We own Wyndham points thru 3 different properties and have enough challenges using the points/weeks we already have. For your info - we stayed in Building #12. There appears of be 5 or 6 buildings like this one, maybe 2-3 years old max, 5 stories each, with many units on each floor. We'd try to go back here if we wanted to go to Branson again, even though we own points at Wyndom Branson's property.
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To begin with I will say that I travel to Branson at least twice a year; I've been going since I was very young and I'm very familiar with the place. My experience with Grand Crowne began when they randomly started calling my father telling him that we could rent a condo for however many nights with an extra visit for free and all these other fantastic amenities for a low lump sum. My father fell for their sham and asked me to talk to them and I was a little weary about the whole ordeal because it sounded like somebody just wanted to get his credit card info. When I asked them how they got his number they gave me explanations I know isn't true because my father doesn't even know how to turn on a computer, let alone sign up for something like this. For some reason, they talked me into doing all this. We wrote them a check for the amount for a CONDO. When we got to the resort we found out it was merely the SURREY INN---which is a complete disaster all on its own. It was unkempt and they didn't even offer wi-fi to us. They lied to us many times and made crappy situations seem luxurious. We have an extra visit and I don't think we will even use it. The Grand Crowne staff is very difficult; I would call to set things up or ask a question and I would get re-directed and given other phone numbers to call probably 3 times before I talked to someone (each person more rude than the last) who was hardly any help. I have been told I would be re-directed to someone who could help and been hung up on instead. What kind of customer service is that? In a nutshell....Grand Crowne Resorts is a load of bs and will make you want to shove bamboo splints under your cuticles before the experience is over. Surrey Inn is just gross and if you value good hygiene....I would avoid it.