We spent Thanksgiving weekend at the Super 8 and paid with cash for 2 nights. When we checked out the receipt showed credit card. I immediately pointed this out and they reasurred me that my credit card would not be used since I had paid cash. Needless to say 5 days later, Bolivar Super 8 charged 2 nights to my credit card and this caused my bank account to go into the negative!!! I called the ;manager about this and she wanted to argue with me until I told her I had the bank statement in front of me. She said she would look into it and call me back the next day and I haven't heard from her yet (3 days ago). I am going to take this to the next level so that I get reimbursed the 2 nites stay PLUS the overdraft fee of $25!!! It's just so disheartening to have a small town motel have such poor customer service! The manager says its the credit cards fault but her motel has MY money,...so either way, she just needs to refund my money and deal with the error on her own time!!!

We checked a hotel just down the street and it was $20 more and offered nothing additional. This Super 8 has just been remodeled - new beds in all the rooms, paint, etc. Everything was clean. The lady at the front desk in the evening was very friendly and helpful. My only complaint is that they didn't offer fruit with the breakfast and there weren't really any healthy options like whole wheat bagels or bread and the Raisin Bran was stale.

Had reservations...checked in at 2 am...went to room...checked out 15 minutes laters...dirty, smells like trash...and this was after driving 10 hours...the hot tub in the room...drain was broke...so there was a rubber piece to put over it...the hot tub in the room..has soap scum...not clean at all...

Very disappointed with the service we received at this hotel. We arrived at the hotel around 11pm, after a 6 hour drive. After I go through the check in process I ask the manager, if the couch in our room was a pull out. She in formed me we did not have a couch in our room. Confused, I said that we had reserved a king suite & it was supposed to have a couch. She tells me, "no, I had a double queen room" & "that's how it came across Hotels.com". Frustrated I went to our room to get my 3 boys down for the night. Still angry I pulled up my reservation on my phone & confirmed I did indeed reserve a king suite. My husband had gone down to the front desk to get a roll-a-way cot. After explaining our situation to the new person at the desk, she informed him the manager told her she changed our room from the king suite to a double queen because the 5 of us couldn't fit into a king suite. So after all this my husband ended up sleeping on the mattress on the floor because we couldn't fit the cot in the room safely. Now if that's not enough to never go there again, the super long black hair I found on the bed my 2 of my children slept in grossed us all out and the mold all over the bottom of our shower curtain was enough to make your stomach churn! TERRIBLE SERVICE!!!!