I generally fly from St. Louis and have stayed at several hotels in the area including Westport utilizing their park and fly. This location had by far the fastest pick up once we arrived at midnight on a Saturday night (1/14/12) and for that reason will stay here again. I actually am not usually a Renaissance type of person (a little too high class as I generally like Doubletrees or even Holiday Inns) and it definitely felt that way as in order to get a wheelchair to take my friend to her room, we had to use the bellboy and of course tip.

We only used the room to sleep from about 1 AM to 8 AM so not a lot to say about the room. I loved the Aveda shampoo in the room as I had not ever used it before.

I intend to stay here again using park and fly.

I will admit that the construction puts a kink in check-in, but the receptionist was pleasant and noted it was our 25th anniversary. Then to our surprise, room service arrived with a scrumptious piece of chocolate layer cake along with a card signed by multiple staff. The room was comfy, clean, and shuttles ran 24 hours. Stayed here for park and fly before our trip. Shuttle driver dropped us off at our van.

This is now my hotel anytime I need to stay near the airport.

So I booked a park and fly rate and need to fly and park first then stay later, so a reverse park and fly. Emailed Alex (manager) who promptly replied and was very accommodating to my request. I have stayed 4 times in the last 3 months so I had also requested a lounge floor level room if available. Upon return of my 8 day trip, Alex was at the reception to greet me (9pm), gave me my exit pass for my car so I wouldn't have to stop by in the morning, and accommodated by club level request. The praise doesn't stop there. Since the lounge closed in about 10 minutes, I rushed on up to get my daughter, wife and mother-in-law some refreshments. Branden, was just about to close the lounge, and I asked if he would min staying open a few minutes late, so I could return to pour me a much needed cognac. He said he would still be cleaning up and would leave the bar open. I delivered the refreshments to the girls and returned to the lounge. Brandon then offers to go and warm my glass up for my cognac. I mean....that IS service!! He also mentioned that he may request having sniffer glasses with warmers available for the futurure.

I do not want to forget to mention Sandy who was at the front desk and called up to make sure our room was satisfactory, or the shuttle driver and bell man who helped us with our 6 bags plus stroller and car seat.

If I don't have a single complain, some of you will think I work for the hotel, and no I don't. The hotel is under renovation, so the restaurant and reception have been temporarily moved. So we went down for the breakfast buffet, which was quite the distance in a small crowded room, but they had no meat items and such a limited spread. That was the only disappointment of my whole experience.

I have been staying at this hotel for years and have seen a significant improvement in the last 3 years. I heard new management took over 5 years ago and they have ally taken the initiative to update this wonderful building. Kudos.

See you soon and thanks again.

Guess the construction explains the awesome deal we got.

Due to construction, being dropped off when checking in was inconvenient. Staff were friendly.Also, the check-in/out desk is quite small so would have been very slow if others had arrived at the desk at the same time. Restaurant is relocated during renovation, but food was good. Room was clean and comfortable.

The bellman offered to turn in our wakeup call for 4am, but must have forgotten. Luckily, we'd set the alarm in the room. Would have been very upset if we'd missed our flight.