First of all, let me say that when we booked this hotel, we weren't expecting the Four Seasons. However, we have stayed at Days Inn before in other areas, so we were expecting for our stay to be worth the money we were paying. We don't get to travel very often, so we were really looking forward to the "Executive Suite", and at $165.00 per night, I don't think we were wrong to expect a pretty nice room.
Where to begin..
The thing we were most looking forward to in the room was what the front desk described to my husband over the phone as "a nice 6 person jacuzzi." So, the first thing we did when we entered was go check out the tub. At first glance it was what we thought it would be.. Until my husband went to fill the tub up and noticed there was hair in it. While he was SCRUBBING THE TUB OUT so that we could use it, I noticed there was hair on the toilet seat as well. The plug that goes in the sink drain was out sitting right next to the knobs and was FILTHY. I guess they thought it was ok that since it was broken, they could leave it there. The next thing we discovered was that the jacuzzi jets didn't work. Why didn't they work? Because the knobs were COMPLETELY BROKEN OFF. They might have been in working condition if they still had knobs. At that point my husband went up to the front desk and asked to speak to the manager. He told them what it was concerning and he was told the manager would call him.
Fast forward to later that night after we attended the graduation we travelled there for. My husband and I go to get in bed and turn on the TV. The TV remote is not fully functional-- some buttons worked and some buttons didn't. The most important ones (the channel buttons) were some of the ones that didn't so every time we wanted to change the channel one of us had to get up and manually do it on the TV. Then we noticed there was a cigarette hole in the blanket they had made our bed with.
The next day his brother came to our room and when we told him and he saw the condition of the room, he was appalled, so he went up to the front desk and asked the manager to call him. He was told just like we were, that the manager would indeed call him regarding this matter. Later that day, we went and picked up lunch and brought it back to the room. During lunch, "maintenance" knocked on the door and said they were told there were things that needed fixing in the room. My husband told him that, yes, there were but we were in the middle of lunch, and asked them if they could come back later. He also told them that the things that were wrong with the room were not things that were immediately fixable, and that when they came back later he would show them what we meant, and asked AGAIN that the manager call him.
When hours later we still had not heard from the manager, his brother was infuriated and decided to call the front desk and demand he speak to the manager immediately. To sum up the next couple of hours, the manager would not speak to us personally. He was "too busy" to talk. He only relayed messages through the front desk to my husband and his brother, basically saying that there was nothing he could do about the price of the room we were staying in, but if we wanted to move to a different room, he would charge us a lower rate. We explained that that would be ANOTHER inconvenience to us, because we already had all of our stuff unpacked and we did not want to repack and unpack again. We then asked if we left the hotel and stayed somewhere else for that night if they would charge us for the room that night anyway. The answer was, yes, we would still be charged for both nights, even if we didn't stay there the second night.
The day after we got home (a Monday), I called the Days Inn Customer Service and filed a case. I was told that the General Manager of the hotel had until Saturday to get back with me about the situation. Late Friday night he sent an email to me. I am not trying to misrepresent anyone, so I will state VERBATIM what the email stated. (I will ONLY leave out names)
"Hello Dear Guest Gina,
I am GM of the hotel located in Starkville. I appreciate your business. Your complain came to my me. Immediately, I sent maintenance guy name by ______ who's certified and well with repairing knowledge and been with us for a long time. He reported that upon his arrival to fix problems in your but either you or your companion told that we are having god time. Never Mind. So he left. Around 5:30 PM on Saturday on duty clerk contacted me to say you or your companion want comp. room because of the problems were not fixed. I offered to switch room and lower the rate, but it was rejected. We tried to fix problems every way we can but was refused with the demand of comp. room.
I sincerely apologize for inconvenience you have had. Here, I offer you to have 25 percent off of the regular rate for your next future stay and don't forget to call me. I want to meet you personally to apologize and introduce myself to you, this way I want to build up good business relationship. Feel free to contact me for any questions you may have.Have a Merry Christmas and Happy New Year in advance.
Thank you,
_____/GM"

Following this email, I called the Customer Care line again, because I have no interest in responding to a man who is not telling the whole truth about what happened, and who also says he wants to meet me in person, when while we were actually in town, he would not even talk to us personally. I have yet to be called back by the "agent" handling my case. The condition of the room was absolutely unacceptable, as is the way this issue is being handled.
Also, I would like to note that our one year old son was staying with us in this room, so it was a good thing we noticed the little broken pieces of sheet rock on the floor before he did.

I know that ballgame weekends, hotels take the opportunity to jack up the price. We were required to pay for two nights at $452. After returning from a night game, we walked into a room that was exactly as we left it. Beds were not made, no clean towels, nothing. I stopped by to tell the desk clerk about the situation as I checked out. She stated she would write it down, tell the managment, as well as the head house keeper. I should have read the reviews, as clearly this was noted by others. This appears to be the rule rather than the exception. DO NOT STAY AT THIS DUMP! kc

We booked this hotel because it's very close to MSU and we were moving our daughter into the dorm. Although we weren't expecting luxury from our $75, we were expecting clean! The tub and sink was full of hair...and not just a stand or two. The room was musty and despite the no smoking sign, had definitely been smoked in. I will say the hotel was very quiet and we even met some really nice people (pretty sure our neighbor called the hotel "home".) The front desk staff was very courteous and professional. We didn't bother complaining about anything. You get what you pay for and next time we're in Starkville, we'll be paying a lot more!

I chose this hotel because of the low price...which was NOT WORTH the $20 I saved from another hotel. When I checked in, my room smelt like an entire pack of dogs had been sleeping in it. The carpet was saturated with stains and stains on the walls. The knobs were missing from the drawers. The bathroom was not dirty, but not fresh either. The towels were thin and not enough. When I called for more, he brought me 3 bath mats instead of towels. The ammenities (shampoo, soap, ect) was not replaced daily and there was only about 1 tablespoon in each bottle. Had I not arrived close to midnight in exhaustion, I would have turned around and left. The staff was very nice, but dont be fooled by "Free Breakfast" which was boxed /packaged muffins and a loaf of bread. The ice machines are still there from 1940 and they are rusted and had to try the second one to get any ice. The only positive thing I have to say is that there was a fridge and microwave in the room and the sheets were clean. Totally NOT worth saving the few dollars!