Recently returned from a trip that was not what we expected. Granted our trip was greatly discounted but not free. There is very little information or direction given to you regarding this trip. First, there are three hotels. The Casino Tower, The Veranda and The Terrace. You must take a shuttle to the actual casino from both the Veranda and the Terrace. There was no mention of this. Second, they advertise they have an indoor pool and exercise facility. The exercise room is in the Terrace Hotel along with the spa which is overpriced. The exercise facility costs $5 a day. I feel in the amenities, this should have been listed as "for a fee". Also, the indoor pool is located in the Casino Tower so if you are in one of the other hotels, you must take the shuttle to that hotel for pool use. Also not mentioned. Another surprise was internet access is $11.95 per device per day. So, IPAD and Laptop woyuld cost you $24. There is a business center and I believe computer use there is $3 per use. We had an elderly relative with us and the walking/shuttles were quite difficult. They do have scooter rental for $38 per day. We were fortunate that a patron of the casino explained some casino amenities to us as these were not explained by staff. Upon leaving this trip, many patrons were not aware of these amenities. All drinks are free but must be ordered electronically off the machine,. You may only order one drink and the sodas are quite small. Service is varied. If you tip, they will come. The patron explained that we could go to promotions are receive comp'd meals. Thankfully. Many of the other guests were not aware of this and paid $$$$ for food. For instance one elderly gentleman and his guest paid $58 per piece for Paula Deen Sat night buffet. This was comped if you knew to ask. But as stated earlier, casino not forthcoming with this information. Finally, there are no taxis or shuttles to other casinos. There is a service you can get but its like pulling teeth to get that info. Front desk said there were no services, however valet provided limited info but quietly. On a positive note, rooms were clean. They were a little "worn" but nice. Fridge in room. Shuttle drivers were quite nice. Bring lots of $1, as there is ample opportunity for tipping. I wish I had known some of this prior to the trip, Given offer again, I would decline. Harrahs, truth or at least upfront information goes a long way.
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