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Holiday Inn Express Ridgeland - Jackson North Area – reviews, photos

2.5 of 5
6485 Frontage Rd., Ridgeland, MS 39157 (Formerly Comfort Suites)
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Holiday Inn Express Ridgeland - Jackson North Area
Ranked #11 of 13 hotels in Ridgeland
3.0 of 5 stars 8 Reviews
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8 reviews from our community

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Iowa
Senior Contributor
38 reviews 38 reviews
Reviews in 30 cities Reviews in 30 cities
11 helpful votes 11 helpful votes
“This hotel is definitely starting to show it's age..”
3 of 5 stars Reviewed 10 May 2012

From first look, the lobby, breakfast area, etc., all look good, but once we got into the hotel, used the one working elevator and got into our room, you could really tell that it needs to be cleaned.

Our room was decent, but it definitely left you with the feeling that it needed a really deep cleaning. The front desk & breakfast staff were excellent and the room price was decent, I just was looking for a little more.

It was very convenient to restaurants and the water pressure in the shower was good, even on the 4th floor. I did have a few little creepy crawlers in the bathroom though. However the mattresses were clean as I always pull up the sheets to look.

I'm not sure we would stay again simply because there are other hotels in the area to choose from. However, if they did a deep cleaning and fixed the 2nd elevator, it would be better.

  • Stayed April 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Izzybeff about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“They need to get a new vacuum cleaner!”
2 of 5 stars Reviewed 28 March 2012

Stayed here one night on the way to New Orleans. The first room we were assigned was dirty-crumbs and other debris were on the carpet; hair in bathroom and stains in toilet. We called down to the front desk and we were changed to a new room asap in a friendly, apologetic manner. When I got to the other room, I realized that it must be an issue of a broken vacuum cleaner because the floor was just as dirty. Also, the carpet next to the bed along with the side table had a sticky residue of some kind of beverage. This hotel is very 'used' and dirty but the staff is great. Noise from the expressway is also a factor as well as the in-room refrigerator.

  • Stayed March 2012, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hanksgal about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Pryer, General Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
30 March 2012
Thank you Hanksgal,

I would like to sincerely apologize for your less than satisfactory stay here at our location.We do thank you for taking the time to give us feedback on your more recent stay. I have read and addressed your concerns with our staff. I apologize for the cleanliness and noise issues that you experienced during your time here with us.

You invaluable feedback allows us to constantly improve our level of service and is greatly appreciated.

Thanking you again for your feeback.

Sincerely,

Sandra B Pryer
General Manager
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Reviewer
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1 helpful vote 1 helpful vote
“Good but could be better”
3 of 5 stars Reviewed 19 February 2012

I stayed one night at this motel while traveling to New Orleans. The unit was very clean, and the staff was friendly and professional. With a little TLC, this could be a four dot instead of a three dot review. The dust ruffle on the bed was torn; the desk chair back support was broken; one table leg was loose; and several drawer knobs were loose. All of this could have been fixed easily.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jim R about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Pryer, General Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
22 February 2012
Thank you Jim,

I would like to sincerely apologize for your stay being less than satisfactory. We appreicate your comments as they are valuable to us, for our continuous improvement. I have addressed your concerns with our Maintenance Department to ensure this doesn't happen in the future. When you back in our area, I would like to invite you to our hotel to experience our "Warm Southern Hospitality.

Thanking you again for your feedback

Sandra Pryer
General Manager
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Gainesville, Florida
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Noisy”
2 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Inexpensive hotel with wonderful customer service, but I wouldn't stay there again. The wireless internet connection was terrible, and troubleshooting advice from staff did not resolve the problem. The "business center" is located in the lobby, and the printer did not work. Traffic, trains, and thin walls made sleeping difficult. Strange odors pervaded the hallways and stairwells, though the room was clean and odor-free.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kate B about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Pryer, General Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
17 January 2012
Thank you Kate,

For your valuable feedback from your recent stay at our hotel, our customer comments are the best way for us to continue to improve our guest experience. I have contacted our Internet Support Company and they're in the process of upgrading our network to ensure that were providing the highest level of service,we have also checked the printer to ensure that it's working properly. I have also spoken with my housekeeping supervisor to ensure we have a pleasant aroma when entering our hotel. We do realize that we have obstacles such as the train tracks and the interstate, so please stop by the front desk desk and ask for a complimentary pair of earplugs.

Once again Thanks for your response.

Sincerely,

Sandra B Pryer
General Manager
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Tampa, Florida
Top Contributor
132 reviews 132 reviews
Reviews in 75 cities Reviews in 75 cities
92 helpful votes 92 helpful votes
“Very NOISY hotel”
1 of 5 stars Reviewed 18 November 2011

If you are in an odd numbered room you will hear the trains at night; even rooms are on the 6 lane highway right in front. Not a good location for sleeping and they charge you for it!. At 2:30 in the morning my smoke detector started to chirp like when the battery is going bad. Don't they check these things? The front desk clerk did not even apologize, she just stated that the battery needed changed. I did not feel safety was maintained after that. Will never go back here...there are other better places one exit north or in Madison.

The address or hotel are not in a GPS either. Save yourself the furstration and call the desk for an address to type in if needed.

Stayed November 2011, travelled on business
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Ask 57Lulu about Holiday Inn Express Ridgeland - Jackson North Area
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Karen Berthelson, Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
21 November 2011
First of all, let me say thank you for staying with us and completing a review for us on tripadvisor.com

We feel like we have a great location - close to restaurants, shopping and a short distance from the main freeway.

I apologize that you had a bad experience with the smoke detector. We do our best to take care of our guests and sometimes things out of our control happen.

We have began the process of updating our address for the GPS system. This should be fixed in the next week. Thank you for letting us know.

We hope that you will try us again and see what great service we can offer.
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Additional Information about Holiday Inn Express Ridgeland - Jackson North Area

  • Comfort Suites Ridgeland
Address: 6485 Frontage Rd., Ridgeland, MS 39157 (Formerly Comfort Suites)
Price range (per night):* INR5,502 - 7,059

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Holiday Inn Express Ridgeland - Jackson North Area
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