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Holiday Inn Express Ridgeland - Jackson North Area – reviews, photos

2.5 of 5
6485 Frontage Rd., Ridgeland, MS 39157 (Formerly Comfort Suites)
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Holiday Inn Express Ridgeland - Jackson North Area
Ranked #11 of 13 hotels in Ridgeland
3.0 of 5 stars 8 Reviews
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8 reviews from our community

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Gainesville, Florida
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Noisy”
2 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Inexpensive hotel with wonderful customer service, but I wouldn't stay there again. The wireless internet connection was terrible, and troubleshooting advice from staff did not resolve the problem. The "business center" is located in the lobby, and the printer did not work. Traffic, trains, and thin walls made sleeping difficult. Strange odors pervaded the hallways and stairwells, though the room was clean and odor-free.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kate B about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Pryer, General Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
17 January 2012
Thank you Kate,

For your valuable feedback from your recent stay at our hotel, our customer comments are the best way for us to continue to improve our guest experience. I have contacted our Internet Support Company and they're in the process of upgrading our network to ensure that were providing the highest level of service,we have also checked the printer to ensure that it's working properly. I have also spoken with my housekeeping supervisor to ensure we have a pleasant aroma when entering our hotel. We do realize that we have obstacles such as the train tracks and the interstate, so please stop by the front desk desk and ask for a complimentary pair of earplugs.

Once again Thanks for your response.

Sincerely,

Sandra B Pryer
General Manager
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Tampa, Florida
Top Contributor
132 reviews 132 reviews
Reviews in 75 cities Reviews in 75 cities
92 helpful votes 92 helpful votes
“Very NOISY hotel”
1 of 5 stars Reviewed 18 November 2011

If you are in an odd numbered room you will hear the trains at night; even rooms are on the 6 lane highway right in front. Not a good location for sleeping and they charge you for it!. At 2:30 in the morning my smoke detector started to chirp like when the battery is going bad. Don't they check these things? The front desk clerk did not even apologize, she just stated that the battery needed changed. I did not feel safety was maintained after that. Will never go back here...there are other better places one exit north or in Madison.

The address or hotel are not in a GPS either. Save yourself the furstration and call the desk for an address to type in if needed.

Stayed November 2011, travelled on business
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Ask 57Lulu about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Berthelson, Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
21 November 2011
First of all, let me say thank you for staying with us and completing a review for us on tripadvisor.com

We feel like we have a great location - close to restaurants, shopping and a short distance from the main freeway.

I apologize that you had a bad experience with the smoke detector. We do our best to take care of our guests and sometimes things out of our control happen.

We have began the process of updating our address for the GPS system. This should be fixed in the next week. Thank you for letting us know.

We hope that you will try us again and see what great service we can offer.
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“HOTEL WAS VERY NICE!!”
4 of 5 stars Reviewed 18 July 2011

The Hotel Was Very Nice Overal. There Where Teenage Boys SkatingThroughThe Lobby And On The Furniture. The Evening Front Desk Clerk Was Informed But Told Me That They Were Not As Loud As The Guest Sitting In TheLobby. The Boys Had Been Doing That All Day!!!! Where In The Hell Were The Parents. Several Of My Family Members Reported It To The Front Desk.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask msdeedee1965 about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Berthelson, Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
14 November 2011
We are sorry that you experienced noise from other guests. We have now put into place our Guest Code of Conduct which we have family reunions and sport team groups sign. This will help us create an environment for all of our guests to enjoy.

We are glad that you enjoyed your stay overall. We look forward to your next visit.
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Top Contributor
64 reviews 64 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“It was ok”
3 of 5 stars Reviewed 25 June 2011

The hotel is fairly new - only a couple of years old, but for as much staff as we saw around during the day the hotel wasn't kept as clean as it could have been. We found a bag of trash on the elevator and there was a stale smell in the hall on the 2nd floor. Our room was clean enough but the toilet ran unless you jiggled the handle.
The bed was really hard - not at all like some of the other Holiday Inn Express beds we'd been in, like New Orleans or Atlanta. Also, the second night our keycard had to be re-activated.

Nice stay if you're not looking for too much - complimentary breakfast was promising.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask musicbecca2 about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Berthelson, Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
14 November 2011
Thank you for staying with us at our hotel - the Holiday Inn Express & Suites Ridgeland Jackson North. We do have a new management team in place and look forward to correcting some of the issues that you saw at our hotel.
We are glad that you liked the breakfast - it has so many options and is FREE - one of the great perks of staying at our hotel.

We look forward to your next visit.
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1 review
1 helpful vote 1 helpful vote
“My stay was very enjoyable and would definitely recommend to others”
4 of 5 stars Reviewed 22 December 2010 via mobile
1
person found this review helpful

This hotel was being remodeled last time I was in town but is now complete. I was treated first class at check in and found my room to be clean and nicely furnished. The breakfast variety was much better than what I find at other hotels, so good job and thanks for making my stay so pleasant

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tigarloco about Holiday Inn Express Ridgeland - Jackson North Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Berthelson, Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review
14 November 2011
We are glad that you had the opportunity to stay at our hotel. We did recently change to a Holiday Inn Express & Suites and are proud of how beautiful our hotel is. Thank you for choosing to stay with us and hope we get to see you again soon so that we can roll out the red carpet.
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Additional Information about Holiday Inn Express Ridgeland - Jackson North Area

  • Comfort Suites Ridgeland
Address: 6485 Frontage Rd., Ridgeland, MS 39157 (Formerly Comfort Suites)
Price range (per night):* INR5,502 - 7,059

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Holiday Inn Express Ridgeland - Jackson North Area
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