Stayed overnight on roadtrip with 3 kids. AAA rate was really reasonable and seemed more quiet and safer than inside Jackson city. Staff exceptionally pleasant and helpful. We arrived while the evening snacks were being put away, they went back and brought water bottles out for me, 1 more than I had requested. Kids were happy with free popcorn and cookies. Beautiful, clean, relatively newer facility. Room clean, comfortable, great business quality ergonomic chair&desk, comfortable and clean sofachair & ottoman (which worked great as a bed rail for one son who tends to roll off hotel beds). Pillows on the soft side, beds like a cloud but maybe a little soft too- woke up a tiny bit achy but not bad. Comforter was light and airy, love the duvets. Was surprised at thiness of towels, expected more from a business hotel and have had heavier/higher quality at lesser quality hotels, but not a big deal, more importantly everything was sparkling clean and no signs of age or wear and tear. Outdoor pools were closed as expected. We paid for 2 adult breakfasts (buffet) which included continental fare plus made to order hot items (omelet, eggs, pancakes, etc.) and hot oatmeal/grits and fresh fruit. Has self-serve waffle maker. For quality, variety of food and one-kid-eats-free per adult policy we were happy here vs. going to Cracker Barrel. The server was a natural- always attentive above and beyond, no shortages on food and sparkling clean eating area. There's a Walmart Supercenter 2 minutes away which was great to grab fruit and kids cold meds on the way out the next morning. Would stay again - all around great staff and facility.

Stayed one night. Pretty new hotel and all was nice. DON'T stay on the south side of the hotel. I could hear the highway all night. It's not the hotel's fault. The gym is really good and there are lots of places to eat close by. Breakfast was very good.

We were only at this hotel for one night but we enjoyed it thoroughly. The location is perfect, right next to a Double AA baseball stadium. We had no clue it was even there until we showed up at the hotel. We got there early enough that we had time to take in a baseball game. Generally Hilton Garden Inns are referred to as more of the business setting but I have never had a bad experience with my family at any of their hotels. The hotel is located fairly close to a busy interstate but you could hardly hear any traffic. There was plenty of places to eat within walking distance of the hotel and the staff was great. I would strongly recommend this hotel if you are just passing through.

I am currently staying at this hotel. It is a nice hotel but I'm not impressed with the front desk staff and I probably would NOT stay here again.

This hotel is right along Interstate 20. I asked upon check-in that I get a room that is not on the interstate side of the hotel. The girl at the front desk seemed clueless about everything and she said the hotel was sold out for the night and she couldn't do that. Although I checked in right at 2pm and I find it really hard to believe that every single room already had people checked in and in the rooms.

The room is nice and clean. Nice furnishings and large bathroom. There is also a fridge and microwave which is convenient. The bed however is the most HORRIBLE bed I've ever slept in. Between the uncomfortable bed and the roaring traffic on the interstate I've barely slept 2 hours while here. Not a happy camper about that.

I also had an issue with a group of kids staying at the hotel who were running rampant. First they were out at the pool area when I was out there with my son. They flooded the showers and were running wild. Then they were running all around the lobby area. Nobody said anything to them.

The final straw was around 11pm when this same group of kids was running up and down the hall beating on all the doors and running away. After calling the front desk, an adult finally showed up and gathered the kids.

I'm very disappointed that the front desk allowed these kids to run around like this. At least downstairs in plain view. Very inconsiderate for other guests. I'm here with a child of the same age and even my child was shocked how the kids were acting and nobody said anything to them.

Overall, nice rooms don't sell me if I can't have an enjoyable stay. Being a frequent visitor of Hilton branded hotels I am used to the staff trying to satisfy their guests. This must not be a priority here. I'd check out other hotels in the area before I'd come back to this one again.