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Holiday Inn Express Olive Branch – reviews, photos

2.5 of 5
8900 Expressway Dr, Olive Branch, MS 38654
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Holiday Inn Express Olive Branch
Holiday Inn Express Olive Branch
Holiday Inn Express Olive Branch
Holiday Inn Express Olive Branch
Holiday Inn Express Olive Branch
Holiday Inn Express Olive Branch
Ranked #1 of 10 hotels in Olive Branch
4.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    14
    10
    4
    1
    1
Date Rating
Fernandina Beach, Florida
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Platinum Priority Club Member Treated Like Dirt! Rm # 211”
1 of 5 stars Reviewed 21 June 2011

Had "Do Not Disturb" sign on door, yet house keeping still pounded on the door. Requested A Late Check , yet the best they could do was 1 hour! Out by NOON! I had NO Time For A Shower! They Knew I Was Mad and They Knew They Screwed Up! Got back to my room and front desk called to tell me to take my time and take a shower. I WAS OUTRAGED!! I paid $111.17 for no time to shower and rude staff! The room was worth $79 tops!!! The Hotel had plenty of rooms and was not looking at a full house anytime soon! I Packed Up and Left!!! Bottom Line-House Keeper Wanted To Get Out Of There!!!
I was driving back home to Florida after visiting Family our West & totally exhausted!
I am contacting "InterContinental Hotels Group," "Stillwater Investors Of Duluth" and ZMC Hotels Inc. all part of Holiday Inn Express Olive Branch, MS.

Room Tip: Platinum Priority Club Member Can't!
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  • Stayed June 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenneth Jacobs, Guest Relations Manager at Holiday Inn Express Olive Branch, responded to this review
22 June 2011
We are terribly sorry you were so unhappy with your stay – you comments will help us in training to emphasize the importance of consideration and good service in every guest encounter. We have since been in direct contact with you and I believe you were satisfied with our conversation and resolution. If that is not the case, please let me know. Again, you have my sincerest apologies that you did not experience the high level of service we are known for here.
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Tulsa, OK
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
“Nice hotel!”
5 of 5 stars Reviewed 14 June 2011

I booked this hotel through Hotwire for my group of 6 people for $52 per room and was pleasantly surprised with the quality of this hotel. It was easily accessible from the highway. Check-in was easy. The rooms were clean with very comfortable beds. Breakfast had a nice selection of hot and cold choices. There was a pool which we did not have time to use and an exercise room.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OK_taqi about Holiday Inn Express Olive Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenneth Jacobs, Guest Relations Manager at Holiday Inn Express Olive Branch, responded to this review
15 June 2011
Thank you for booking with us and for sharing your comments about your stay here. We are always pleased when guests want to tell others of their satisfaction with the accommodations and services we offer, and hope you will stay with us again the next time you are in the area.
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Birmingham, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“#1 ... seriously?”
3 of 5 stars Reviewed 6 June 2011
1
person found this review helpful

I chose this hotel for a recent trip to Memphis, TN based on the rating it had received on Trip Advisor, which listed it as the #1 ranked hotel in Olive Branch. Immediately after checking-in, I was looking on my blackberry to make sure I'd booked the right hotel. If this is the best hotel in Olive Branch, I would be scared to see the others.

The lady at the check-in desk was pleasant and helpful, so if that's all that matters to you in choosing a hotel, then by all means, stay here. However, once we rode the (very slow) elevator up to the second floor, it all went downhill. The second floor reeked of cigarette smoke, despite the no-smoking signs on every door. The carpet in the hallway was stained and dirty, which we also found to be true in our room. The wallpaper in the bathroom was torn and peeling off the wall along the baseboards. The television was an antiquated tube TV. The walls and ceilings were so thin, I could hear every step the people in the room above me made, so loud it sounded like they were going to come through the floor.

Rather than enjoy my stay at this hotel, I spent the evening in the hotel's "business center" (one computer) looking for a different place to stay for the following evening. I found a hotel in Memphis (as opposed to 30 minutes outside Memphis, where this hotel is located), that was 110% nicer, for the exact same price.

I always consult Trip Advisor before booking a hotel and I've never been disappointed in my selection ... until now.

  • Stayed May 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jjg07 about Holiday Inn Express Olive Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenneth Jacobs, Guest Relations Manager at Holiday Inn Express Olive Branch, responded to this review
10 June 2011
Thank you for your comments – we appreciate your input as it helps us improve our product and services. We are obviously very sorry you were disappointed with the conditions you found at our hotel, partially due to the four smoking rooms on the 2nd floor, and that we lost your business for this stay. We make every effort to provide each guest with a quiet and comfortable stay, and hope you will accept our sincere apology for not performing at our usual high standards
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Tulsa, Oklahoma
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Comfortable room, great staff, would stay again”
5 of 5 stars Reviewed 19 March 2011
1
person found this review helpful

We were welcomed warmly by the young man at check in. We enjoyed the complimentary cookies and the comfortable room. The air ran great, and the bed was very comfortable. The breakfast was outstanding (better eggs than at the Hamptons we stayed at--which made up for there being no waffle, but who cares if everything else is eggcellent), and we enjoyed the breakfast hostess--great hospitality!

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SfromTulsa about Holiday Inn Express Olive Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenneth Jacobs, Guest Relations Manager at Holiday Inn Express Olive Branch, responded to this review
21 March 2011
Thank you for submitting your review of our hotel. We are very glad you enjoyed the accommodations and service we provide. In case you haven’t already heard or experienced it, all Holiday Inn Express hotels will have fresh pancakes on their breakfast bar before the end of April – let us know what you think of them, please. Rosemary, our breakfast hostess, has been with us for nine years, and continues to inspire everyone to give excellent service to every guest, every time – we are so fortunate to have her on our team. Please let us know when you will be back in the area, so we can thank you in person.
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Claremore, Oklahoma
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very friendly and helpful”
5 of 5 stars Reviewed 6 February 2011

The staff was so friendly and so helpful. The rooms were very clean and easy access to Memphis. I would stay here again and they are pet friendly!

  • Stayed December 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sonya-Aaron about Holiday Inn Express Olive Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenneth Jacobs, Guest Relations Manager at Holiday Inn Express Olive Branch, responded to this review
10 February 2011
We are so glad you & your pets enjoyed your stay here, and look forward to seeing you again soon. Thanks for taking the time to post your comments.
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Additional Information about Holiday Inn Express Olive Branch

  • Holiday Inn Olive Branch
  • Olive Branch Holiday Inn
Address: 8900 Expressway Dr, Olive Branch, MS 38654
Price range (per night):* INR5,225 - 7,281

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