1st, I asked for a non-smoking room, they gave me a room filled with smoke, I called within the hour of checking in to ask to be put in another room. The desk clerk tells me there is no other rooms, so I called and acted like another potential customer to ask if there are non-smoking rooms and found out there was one, at that moment I was shocked to find out the desk clerk would lie to me like that, among other things I was worried about the hole cut out in the wall for their microwave where one can peer into the room from a utility room. After learning that there was another room, I asked for my money back and the desk clerk said I was there too long over one hour, it was 10:00 pm and I checked in at 9:00 am, however my first call to change rooms was well within the hour. So I was left with no choice but to change rooms. The next room on the 2nd floor had lots of mold, I went down stairs and wanted to check out and get my refund because of mold, I could not get my money back, the desk clerk gave me another room guess what, it had more mold in it, the desk clerk said, "It's not that bad" It didn't matter what I thought, because it was really terrible. Also, it sounded like there was a family living on the 2nd floor. My husband called the La Quenta Inn reservation line and Jeff 1041 called to talk to the desk clerk, the desk clerk told Jeff that he would give a refund, but never did. The night manager Sam just gave me the run around again not interested in my story, only interested refusing me a refund. The desk clerks Z and T also had no interest in making a refund or hearing my claim that I called initially within the hour, nor while Z was saying I first called at 10:00 pm after I checked in at 9:00 pm did the other desk clerk want to realize that was in the first hour, ON THE MINUTE, no body had any interest in listening to reason. This hotel is really bad, and needs to be shut down. Theft is what is happening there, with all the effort trying to get our money back, we had no luck, the only thing I can do is write this warning to others to stay clear of this hotel. Z kept making up a story that I was too late, it was completely false. i hope the Mississippi Health Department doesn't overlook their violations, they need to be shut down. Oh yeah! when you ask to speak to the Manager and they put you on the phone with S don't waste your time, he is there only to give you the run around in a taunting manner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC