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Hilton Garden Inn Madison – reviews, photos

3.0 of 5
320 New Mannsdale Road, Madison, MS 39110
Hotel amenities
Hilton Garden Inn Madison
Hilton Garden Inn Madison
Hilton Garden Inn Madison
Hilton Garden Inn Madison
Hilton Garden Inn Madison
Hilton Garden Inn Madison
Ranked #1 of 2 hotels in Madison
4.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    21
    16
    5
    0
    0
Date Rating
Mississippi
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Great customer Service, itchy beds”
3 of 5 stars Reviewed 12 February 2012

I have stayed here three times over the past 4 years. The first two were fantastic. This time we had a room by the pool. The children screamed for 2 hours past closing. We reported them 2x and it continued. The bed sheets were stiff and scratchy. my husband and I were very uncomfortable, to the point we looked for bedbugs. The mattress had a lambswool cover, maybe that was it. Break was terrible. They say it's made to order my it was a buffet and no one offered to make us anything different. The eggs tasted like poder and the gravy was nasty. Glad we got it with the room and didn't pay the 10.00 they charge. The Broken Egg cafe is nearbye and would be a much better breakfast option for the same price. The manager was very nice and did refund the room stay when I mentioned the pool incident. They really need to look into the heavenly beds like Embassy Suites has, or change the detergent at least.

Room Tip: Not on the first floor, better yet try Embassy Suites or Hyatt Place up the road
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beachgirlinms about Hilton Garden Inn Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Bolanos, Director of Sales at Hilton Garden Inn Madison, responded to this review
14 February 2012
Thank you for your review. We sincerely appreciate your feedback. We regret that you had an unpleasant experience. It is always our goal to make sure our guests enjoy their stay at our hotel. We hope you'll try our hotel again when in Madison.
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Birmingham, Alabama
Senior Contributor
49 reviews 49 reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
“Great option in Jackson area!”
5 of 5 stars Reviewed 11 January 2012

Stayed here last night on business. Hotel is very clean, beds comfortable. The staff was very nice. I did not eat here, so I cannot comment on that. I'll look forward to staying here again.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask firemshll about Hilton Garden Inn Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Bolanos, Director of Sales at Hilton Garden Inn Madison, responded to this review
8 February 2012
Thank you so much for the complimentary review! We are so glad you enjoyed your most recent stay with us. As always at the Hilton Garden Inn Madison, our goal is to make our travelers feel right at home. We look forward to seeing you again soon!

Rachel Bolanos
Director of Sales
Hilton Garden Inn Madison
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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“GREAT!!!!!”
5 of 5 stars Reviewed 8 January 2012

This hotel was PERFECT! It was right by everything else in Madison, with a bridge that went across a pond to two restaurants, PieWorks and Bonefish Grill, both amazing. The service was excellent. The room were extremely clean, but there wasn't anything truly special about them. I will definitely stay here again!

  • Stayed June 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laienaj about Hilton Garden Inn Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Bolanos, Director of Sales at Hilton Garden Inn Madison, responded to this review
10 January 2012
Thank you so much for choosing the Hilton Garden Inn Madison while in the Jackson-metro area. We are so glad you enjoyed your stay and look forward to serving you again soon!
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Lenoir City, Tennessee
1 review
“Great accommodations, location, and breakfast.”
5 of 5 stars Reviewed 12 December 2011

We stayed in the Hilton Garden Inn, while attending a weekend family event. We chose it based on TripAdvisor ratings and were not disappointed. It was located in a lovely, upscale area, with easy access to shopping and restaurants. Check-in was by far the fastest I've ever experienced and it was nice to be greeted with warm, fresh, chocolate chip cookies. Our room was clean, well-maintained, and comfortable. It was especially nice to have a refrigerator and microwave, as well as a coffee maker. Oh, and we also received 2 bottles of water at no extra charge (not the usual $4 a bottle). Wi-Fi was FREE, which is a plus, because I think that in this day and age it's ridiculous that some hotels charge a daily fee to connect to the internet. The HGI offered a business center, indoor pool, and fitness center, although we didn't have time to use them. We did, however, purchase the daily breakfast package and were delighted to have it. The usual charge for one person is $10, which is rather pricey, but buying the Bed and Breakfast package saved a few dollars. We thought breakfast was plentiful, with a lot of variety, and quite convenient, and we would definitely purchase it again. Again, we didn't have time to visit the evening bar, but thought it was a good idea for the hotel to offer a pleasant location to buy a drink and unwind in the evening.
I wouldn't hesitate to stay at this HGI again, or to recommend it to my friends and family.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Elizabeth M about Hilton Garden Inn Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Bolanos, Director of Sales at Hilton Garden Inn Madison, responded to this review
14 December 2011
Thank you so much for choosing the Hilton Garden Inn Madison for your most recent trip to the Jackson-metro area. We are so glad you enjoyed your stay! We sincerely appreciate your business and look forward to serving you again soon.
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Mountain View, Arkansas
Top Contributor
444 reviews 444 reviews
Reviews in 159 cities Reviews in 159 cities
135 helpful votes 135 helpful votes
“Very good stay at HGI for our golf group”
5 of 5 stars Reviewed 2 December 2011

I was part of a group of 20 who stayed at HGI on a golfing trip this past July. It is a new hotel and our room was clean and very roomy. We got the Bed and Breakfast Rate so the fully cooked breakfast was part of our package. I enjoyed the breakfast and our stay was very good at HGI.

  • Stayed July 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Razorfish about Hilton Garden Inn Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Bolanos, Director of Sales at Hilton Garden Inn Madison, responded to this review
6 December 2011
We are so glad you enjoyed your stay. It is our priority to make sure all of our guests have a great experience at the Hilton Garden Inn Madison. We look forward to seeing you again next July!
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Additional Information about Hilton Garden Inn Madison

  • Hilton Madison
  • Madison Hilton
Address: 320 New Mannsdale Road, Madison, MS 39110
Price range (per night):* INR5,169 - 8,948

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