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Jackson Hotel and Suites – reviews, photos

2.0 of 5
310 Greymont Avenue, Jackson, MS 39202 (Formerly Holiday Inn Express Jackson)
Hotel amenities
Jackson Hotel and Suites
Jackson Hotel and Suites
Jackson Hotel and Suites
Jackson Hotel and Suites
Jackson Hotel and Suites
Jackson Hotel and Suites
Ranked #22 of 51 hotels in Jackson
3.5 of 5 stars 5 Reviews
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5 reviews from our community

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League City, Texas
1 review
“OMG - we are in someone else's room!”
2 of 5 stars Reviewed 22 May 2012

We arrived at the hotel around 11 PM May 18th after flying in from Houston. Gerome gave us keys to room 418. Our first impression from the lobby area was the hotel seemed clean and quiet. We started to enter our room in the dark looking for a light switch when someone spoke in the dark from the bed! OMG - that was a first! We went back down to Gerome and he gave us keys to a room on the first floor with apologies that his supervisor sometimes took a room for the night without letting him know! REALLY!! Our second room reeked of cigarette smoke. As we had a reservation for a Non-Smoking room we went back to see Gerome. He personally walked us to a third room across from the second room on the 1st floor. Okay - it is now around 11:30 PM and we are ready to settle in. Of course for the man of the house this means turning on the TV. Well - we tried!! We moved the cord to different outlets, tried the remote, the power switch. NO TV! Gerome came to the room and he also was unable to get it to work. Rather than switch the TV we were asked to move again. Room #4 was clean and comfortable. We got to bed around mid-night. The breakfast was nice and we headed out for our day. Upon our return we find that we had no housekeeping. The desk explained that they thought we were in a different room! We did receive housekeeping the next day and again breakfast was okay. Our final morning we needed to print our airline boarding passes. Well - the printer didn't work. We were allowed in the office area behind the font desk to print them. Beware - if we ever travel back to MS this will not be our choice!!

  • Stayed May 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask rbandom about Jackson Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
“He made my stay enjoyable!”
4 of 5 stars Reviewed 5 May 2012

This hotel is located next to I-55 with easy access although my GPS took me past it. (The rolling signage didn't help) I called the hotel and the front desk clerk, Jerome, calmly guided me in. That was a first for any hotel personel I have ever called in the wee hours of the morning. He greeted me as I walked in. He checked me in very fast. The rooms are huge and have king size beds. It might be a little dated but it exceded my expecations for the price. The breakfast was included in the price. I will definitely stay here again and recommend this hotel for any occasion.

  • Stayed May 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Drew W about Jackson Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utrecht, The Netherlands
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Not okay”
2 of 5 stars Reviewed 26 April 2012

Here's the up side. Front desk clerk (Meghan?) is very nice. Free breakfast, clean sheets and pillows. Refrigerator works.
Here's the downside. Room looks clean on first glance, until you have to look at things like the desk lamp close up and realize it's beyond just a little dirty, it's actually filthy. Desk chair fabric looks like it's never, ever been cleaned - I'm truly not fussy, and I put a towel on it before sitting down. Phones have no directions on them. No Kleenex in room. AC unit's filter and inside are so dirty they smell bad, and you don't want to turn it on, but window doesn't open. Bathroom toilet actually moves back and forth on the floor, has dirt all around bottom. Shower curtain is clean but bars to grab have rust and mold. Light bulbs don't give off a lot of light, partly because they're so covered in dust. Can't send email out via Outlook, which normally means I call the front desk, request they put me in touch with their Wifi/IT person, get the smtp information, and end the problem. Here, the hotel clerks have no information on who to call. In fact, they're pretty sure there isn't anyone to call. "What if the Wifi goes down? who do you contact?" They don't know.
Yes, the rates are great. Cheap. And maybe - just maybe - I got a bad room. I don't think so, but it's possible. Still, even if that's the case, this room shouldn't exist in a hotel advertising itself as this good. I'd gladly have paid another $20 and felt comfortable taking my shoes off somewhere else.

Room Tip: Stay somewhere else.
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  • Stayed April 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask krashtest d about Jackson Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
1 helpful vote 1 helpful vote
“Friendly Staff”
4 of 5 stars Reviewed 29 March 2012
1
person found this review helpful

Traveling back from Florida, we stopped looking for a place to stay for the night. The staff here were some of the friendliest and helpful that we had ever encountered! The desk clerk, Faye and the gentleman tending to the breakfast were the best ever. We found cleanliness and the beds were king-size and very comfortable. We would recommend this place to others. We will go back when we are in the area.

  • Stayed March 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DWANZA D about Jackson Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara Elkins, Internet Revenue Contractor at Jackson Hotel and Suites, responded to this review
4 April 2012
From the General Manager -
We would like to thank you for your comments regarding your resent stay with us. We share every comment we receive with our team members. It was our pleasure to serve you and your family. Come see us again!

Best Regards from all the employees at Jackson Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
“Best Stay Ever!”
5 of 5 stars Reviewed 23 March 2012
1
person found this review helpful

Stayed one night at Regency not knowing it was no longer a nice hotel. Checked in at Jackson Hotel and Suites next morning and there was a world of diference. Manager gave us the same rate and we were in a five star hotel. Staff is extremely courteous. Hotel is very nice and clean. Thanks for a memorable stay.

  • Stayed March 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask alfullilove about Jackson Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara Elkins, Internet Revenue Contractor at Jackson Hotel and Suites, responded to this review
26 March 2012
From the General Manager -
We would like to thank you for your comments regarding your resent stay with us. We share every comment we receive with our team members. It was our pleasure to serve you and your family. Come see us again!

Best Regards from all the employees at Jackson Hotel & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Jackson Hotel and Suites

  • Holiday Inn Jackson
  • Jackson Holiday Inn
Address: 310 Greymont Avenue, Jackson, MS 39202 (Formerly Holiday Inn Express Jackson)
Price range (per night):* INR3,446 - 5,725

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