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Hilton Jackson – reviews, photos

3.5 of 5
1001 East County Line Road, Jackson, MS 39211
Hotel amenities
Hilton Jackson
Ranked #2 of 51 hotels in Jackson
4.0 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
    44
    28
    9
    8
    8
Date Rating
TX
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Soft sheets deep sleeps”
4 of 5 stars Reviewed 26 November 2011 via mobile
1
person found this review helpful

Traveling through on 20..read reviews of Hilton Garden being loud..opted for this one 10 minutes north. Older Hilton w some wear but new by dim light. $99 deal for ns w 2 dbl beds. Nice bathrooms, strong shower, heavenly beds. Pricey Lounge in the lobby w good pub grub..charged for an extra beverage but did not catch that in time to have them remedy. Good live R&B band on Fri we stayed. Many chain food options abound around. Quiet room with the exception of interior hallway rackett all comparable places suffer from. Would stay again.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon, MS
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“A huge disappointment from a Hilton.”
2 of 5 stars Reviewed 18 November 2011
4
people found this review helpful

Outside, the Hilton looks great. The lobby is RIDICULOUSLY loud with a band on a Friday night. The front desk staff was friendly. But the room was simply not on par with what you'd expect form a Hilton. VERY disappointing.

There was mold on the wall (see pictures). Since we were on the top floor, we assumed that it would be nice and quiet. WRONG! Late at night and early the next morning, it sounded like people were in our room it was so loud. We were not happy. Couldn't wait to check out.

OH, BTW there is an *inviting* sign out in the parking lot that reads "Surveillance cameras recorded but not monitored". So, if you are robbed or murdered behind the hotel, be sure that the police will see the video afterward, but don't expect any help.

I'd find another hotel if I were you.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Rochelle, Manager at Hilton Jackson, responded to this review
14 January 2012
Thank you for taking the time to review your experience at our Hotel. First of all, we apologize that your experience was far from excellent. Since your stay, we have changed the music in our lobby to a softer sound in the evenings. We have also installed new carpet in our guest rooms, and renovated our former smoking floor to nonsmoking. We have shared your photos with our Housekeeping and Maintenance Teams and are addressing any issues that we find. We do have 24 hour security who are visible both inside our hotel and in the parking lot.

We hope you will reconsider and give the Hilton Jackson another try. You may contact me personally with any concerns, further comments, or to book another reservation with us. You can reach me at 601-957-2800 ext 7000.

We do appreciate the time you took to let us know how we are doing. Without reviews, we couldn't make improvements. Thank you.

Erin Rochelle
Director of Revenue Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Hotel...”
4 of 5 stars Reviewed 21 October 2011
3
people found this review helpful

Staff was nice, room was super clean, location is close to shopping and restaurants. Great stay.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Casey M about Hilton Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“College Homecoming Weekend”
4 of 5 stars Reviewed 11 October 2011
2
people found this review helpful

This was my first time staying at this hotel, and it met all of my expectations. Great service, located near shopping mall and resturants, easy access to freeway. I received excellent customer service from the entire staff. Trust me, they went out of their way to ensure that I was comfortable and all my needs were met.

Hilton, Jackson Miss, delivers....dont pass this one by...also, great full service breakfast bar...very similar to embassy suites

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Roadcrawler about Hilton Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Top Contributor
220 reviews 220 reviews
Reviews in 83 cities Reviews in 83 cities
76 helpful votes 76 helpful votes
“Location is ok, overall great hotel”
4 of 5 stars Reviewed 6 October 2011
2
people found this review helpful

Stayed here on a solo business trip. Bar area was nice and clean, parking is abundent but not on the front of the hotel which requires you either to drag your bags far or check-in then park the car. Minor inconvience, inhouse restaurant was great, will definately return to this hotel when I am in the area again.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Jackson

  • Hilton Hotel Jackson
  • Jackson Hilton Hotel
  • Jackson Hilton
Address: 1001 East County Line Road, Jackson, MS 39211
Price range (per night):* INR5,502 - 9,727

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