Outside, the Hilton looks great. The lobby is RIDICULOUSLY loud with a band on a Friday night. The front desk staff was friendly. But the room was simply not on par with what you'd expect form a Hilton. VERY disappointing.
There was mold on the wall (see pictures). Since we were on the top floor, we assumed that it would be nice and quiet. WRONG! Late at night and early the next morning, it sounded like people were in our room it was so loud. We were not happy. Couldn't wait to check out.
OH, BTW there is an *inviting* sign out in the parking lot that reads "Surveillance cameras recorded but not monitored". So, if you are robbed or murdered behind the hotel, be sure that the police will see the video afterward, but don't expect any help.
I'd find another hotel if I were you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 January 2012
Thank you for taking the time to review your experience at our Hotel. First of all, we apologize that your experience was far from excellent. Since your stay, we have changed the music in our lobby to a softer sound in the evenings. We have also installed new carpet in our guest rooms, and renovated our former smoking floor to nonsmoking. We have shared your photos with our Housekeeping and Maintenance Teams and are addressing any issues that we find. We do have 24 hour security who are visible both inside our hotel and in the parking lot.
We hope you will reconsider and give the Hilton Jackson another try. You may contact me personally with any concerns, further comments, or to book another reservation with us. You can reach me at 601-957-2800 ext 7000.
We do appreciate the time you took to let us know how we are doing. Without reviews, we couldn't make improvements. Thank you.
Erin Rochelle
Director of Revenue Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC