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Clarion Hotel The Roberts Walthall – reviews, photos

225 East Capitol Street, Jackson, MS 39201 (Formerly Edison Walthall Hotel)
Hotel amenities
Clarion Hotel The Roberts Walthall
Ranked #33 of 51 hotels in Jackson
3.0 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    9
    7
    1
    7
    20
Date Rating
Jackson, Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Renovated Hotel”
4 of 5 stars Reviewed 2 November 2010
1
person found this review helpful

First, let me say “Don’t be alarmed with the ‘bad’ reviews!” At the time those were written, the hotel was going through changes. What hotel isn’t these days?

I noticed that the last review was back in January, so I thought I’d give an update. I stayed at the Roberts Walthall during a major weekend event. Even though I live locally, I wanted to be somewhere close to the action. The hotel was within driving and walking distance of all of the activities scheduled (a plus). The lobby had an elegant charm and well maintained. I checked into a king room, which was newly renovated (similar to the one pictured in the hotel photos). I’ve stayed at this hotel before, and there is a HUGH different. The amenities in my room included a coffee maker, microwave, free wi-fi, and a flat plasma TV. The bed was comfy, and surprisingly, I had a good night’s sleep. The staff was very courteous and able to assist.

The only things I would note were problems: 1) the bathroom was small – not much room to move around; 2) only one elevator worked during this time – there are two; and 3) adjusting the temperature in the room took a little guess work – had to set it just right or it was either too hot or too cold.

But, overall, I would use this hotel again.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selma,Alabama
Senior Contributor
33 reviews 33 reviews
Reviews in 24 cities Reviews in 24 cities
60 helpful votes 60 helpful votes
“Don't stay here”
1 of 5 stars Reviewed 4 January 2010

The staff mostly tried to be helpful, but they don't have anything to work with. The elevators don't consistently work. The room was beastly hot or freezing cold, with no way to regulate the temp. from the room. The rooms were too small and outdated. The lobby is fairly nice looking, and I understand that the bartender is charming, just don't go upstairs. The group we were with all moved.

  • Stayed January 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RobertsWalthall, Public Relations Manager at Clarion Hotel The Roberts Walthall, responded to this review
26 April 2010
Greeting,

I’d like to apologize for the representation of the hotel at the time of your arrival; I don’t understand why you and your group were not given our renovated rooms. We have recently finished half of our room inventory of 203 rooms. Unfortunately the heating and cooling system is still working on one unit, so we switch over for the seasons. I hope you would reconsider us for your stay in Jackson again. We look forward to hearing from you again. You may contact us in the sales office for your next booking.

Legendary Regards,
Curtis Burns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Awful!”
1 of 5 stars Reviewed 19 October 2009

This hotel is by far the worst hotel that I have ever stayed in. It is dirty and smelly, as well as unsecure. The door at the end of our hall to outside was a swinging glass door with no lock at all!! We got a "renovated" room so I guess it was supposed to be one of the best in the hotel. Some of the electrical outlets did not work. The toilet ran continuously and we had to go outside to make a phone call on our cell phones. The WORST thing was the awful odor all over the hotel--except for the lobby. In addition to all this, police stopped people right outside our window several times during the night. We found another hotel early the next morning, Don't stay here if you want a decent night's sleep.

  • Stayed October 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask scare63 about Clarion Hotel The Roberts Walthall
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south east louisiana
1 review
1 helpful vote 1 helpful vote
“Excellent hospitality”
4 of 5 stars Reviewed 31 July 2009
1
person found this review helpful

During our 3 night stay we were very pleased with the entire hotel staff. It seemed like they were on a mission to make our stay a pleasant experience. We especially enjoyed the southern style home cooking in the restaurant. The pancakes we had for breakfast were the best we've ever had! Our room was immaculate. We had stayed here a few years ago and noticed a marked improvement this time.

  • Stayed July 2009, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cajunmoma about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MS
1 review
1 helpful vote 1 helpful vote
“Don't believe all of what you read”
4 of 5 stars Reviewed 18 April 2009
1
person found this review helpful

Ok , I know what the other reviews say, but nothing has been said for awhile. I was booked there by my business. I was a little distressed when I saw the reviews, but what could I do. I was booked into a renovated room. It was WONDERFUL. I did not use the internet so I can not speak for that, but it was clean, neat and the colors where so nice. Yes, there are a few things that still need an upgrade such as the curtains, but they were servicable, and the beds were sooooo comfortable.. The elevators have not been renovated and are a little small, and still old, but the character of the hotel was awesome. Also, I was on the 7th floor and as with all older hotels you must let the water run for 5-10 minutes for the warm water but then it was excellent. The overall stay was GREAT!!! I have stayed in many hotels and my room was as good as any of the casino hotels on the coast of MS, The other parts of the hotel show the wear, but the hotel staff was pleasant, and the restaurant staff was super. The food was wonderful and extremely reasonable. I have stayed in other 4 star hotels and found hair in the tub, etc , but this room was extremely clean and I loved its character. A vote of Thanks to the Roberts group for redoing this treasure. Can't wait to stay there again!!!

  • Stayed April 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Clarion Hotel The Roberts Walthall

  • Edison Walthall Jackson
  • Hotel Edison Walthall
Address: 225 East Capitol Street, Jackson, MS 39201 (Formerly Edison Walthall Hotel)
Price range (per night):* INR4,391 - 10,838

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