We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Clarion Hotel The Roberts Walthall

Clarion Hotel The Roberts Walthall – reviews, photos

225 East Capitol Street, Jackson, MS 39201 (Formerly Edison Walthall Hotel)
Hotel amenities
Clarion Hotel The Roberts Walthall
Ranked #33 of 51 hotels in Jackson
3.0 of 5 stars 44 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

44 reviews from our community

    Trip type
Traveller rating
    9
    7
    1
    7
    20
Date Rating
chicago
1 review
“Plagued by Maintenance Issues”
1 of 5 stars Reviewed 21 August 2007

Poor maintenance plagues the hotel. Checked in late at hotel to what looked like an almost empty hotel (2-3 cars in parking lot). Put in room in corner of hotel with window facing a wall, drapes held up by coat hangers, bathroom lights didn't work, shower curtain moldy, thermostat broken (couldn't adjust temp - so room was friged - opened door to let frigid air out). Stayed in room for night because of late hour, next morning went to fitness center, eliptical runner broken, treadmill broken, was able to get another treadmill working, wanted to swim but pool appeared dirty, as was the jacuzzi (full of leaves), also jets not working. Decided to change rooms, allowed to change rooms. New room better, but discovered ice machines on several floor out of order. Staff tries to do their best with poor conditions.

  • Liked — Location to business meetings
  • Disliked — Too many maintenance issues
  • Stayed August 2007, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask waderand about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
3 helpful votes 3 helpful votes
“I got bit!”
1 of 5 stars Reviewed 4 August 2007
3
people found this review helpful

Upon walking into the lobby, I was impressed with the decor and thought this might be a nice place to stay. Once we reached our room in the tower, it smelled of wet dog. I figured it was because the a/c had not been turned on. We turned on the a/c and then left the room only to return to a room that had no a/c. The staff was alerted of the problem and I was assured it was being worked on when I called. I called again a few hours later when we returned from an outing and let them know it was still not working, the staff said that they "Just got there" to work on the a/c. I feel the staff lied to me and was trying to cover their butts by telling me someone was there to work on the a/c earlier. We were given box fans to help with the heat in the room. The room was not all that clean, something I would equate with a run down motel in the ghetto. The following day upon waking I was itching really bad on my neck, arms and legs. I noticed a rash developing. Come to find out I had flea bites all over my body. (I have no pets) Upon returning home from the trip, I called the Manager and let him know of the problems we had encountered. I told him I was expecting some type of compensation on our bill. The manager apologized for the "inconvenience" and said that he could not afford to compensate everyone who had problems. He said he would offer us a nice suite free of charge on our next visit. I told him this was our last visit and I was not happy with the outcome. I think the health dept. needs to visit this place.
For me the worst was the fact that I am still dealing with this horrible rash and aftermath from an unclean room.
If I could have chosen no stars, I would have. Giving one star is too generous. Don't stay there if you value your health.

  • Liked — The pool was clean, parking was convenient
  • Disliked — flea bites
  • Stayed July 2007, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Daisydood about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jackson hotels

No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1222164?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
BEST WESTERN Lodge At Jackson Hole Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1222248?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Extended Stay Deluxe Jackson - East Beasley Road
3 of 5 stars
Show Prices ABS:HotelCheckRates-d96170?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Old Capitol Inn
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d78686?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Fairview Inn
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d114812?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Southern Louisiana
1 review
3 helpful votes 3 helpful votes
“Do Not Stay Here.”
1 of 5 stars Reviewed 31 July 2007
3
people found this review helpful

The Edison Walthall is an old hotel with a beautiful lobby. Dark wood paneling and reproduction furniture appropriate for the time period add a dimension of elegance not found in modern hotels. We were quite impressed with the lobby, dining area, and bar/lounge. Now for the problems.
I had trouble reconciling all of the reviews that I had read because they were either very positive or very negative regardless of when they were written. Now I know why. There are two parts to the hotel. There are rooms around the pool and rooms in the tower. These two parts are serviced by two separate air conditioning systems. The a/c in the pool rooms works fine; the a/c for the tower rooms is out and not repairable. (I got all of this information from several employees who were willing to talk to me once I assured them that I would never reveal my sources.) The employees had been told in a staff meeting to instruct guests who asked that there were no managers available to complain to about the heat in the rooms. They were also instructed to state that they were aware of the problem, that a repairman was on his way, that the a/c was being worked on, that it had gone out suddenly, etc. In other words, the staff was instructed to lie to the guests about the fact that the air conditioning for the tower rooms was broken and would not be fixed ($20,000 to replace). And yes, they continued to book rooms for the tower. In fact, I had called the Monday prior to our Friday arrival and told the desk clerk that I was concerned because of all of the negative reviews that I had read. She assured me that the pool was clean and in working order (and it was) and that the rooms on the 7th and 8th floors had been remodeled. She told me that I would have one of those rooms. She never mentioned the lack of a/c. I actually had several of those rooms before we checked out in an attempt to find one that was cooler than 80 degrees. None of them were. We found a Lowe's and purchased a fan to get us through our stay, but the heat was unbearable. By Sunday morning when we checked out, there was a distinct odor of mildew throughout the room because of the high humidity permeating the carpet. All of the rooms that we saw in the tower were clean (some bleach-type stains on one carpet), but they were all 80 degrees and unbearable because of the heat. We will never stay there again because even if we call and are told that the a/c is fixed, we know that the staff will lie as per instructions from their supervisor.

  • Liked — The lobby.
  • Disliked — The broken a/c and lack of truthfulness about it.
  • Stayed July 2007, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Andieman about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrollton, TX
Top Contributor
74 reviews 74 reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
“Nothing So Bad About Edison Walthall”
3 of 5 stars Reviewed 15 June 2007

Someone else made the reservation for me at this hotel and I had to stay there. When I read the reviews I was really worried. The place was fine. It is not a 5 star resort but a downtown hotel. The lobby was very nice. I ate at the restaurant and the food was fine. (I only had a salad.) The lunch buffet smelled good but I didn't have it. Our room was fine. We had a king bed, a couch, chair, coffee table and a desk. Everything was clean. The bathroom was a little small. Another poster mentioned the crowded parking lot. That is true. I have a brand new car and was worried. I just drove up to the top level and parked where there were lots of empty spaces. The elevator was right there. The pool was clean but nothing fancy. The hot tub was broken. All in all I was happy with the place. I wouldn't chose it as a vacation hotel but I wasn't in Jackson for vacation.

Stayed June 2007
Was this review helpful? Yes
Ask petsitter about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
1 helpful vote 1 helpful vote
“Really nice, friendly and pleasant hotel”
5 of 5 stars Reviewed 18 January 2007
1
person found this review helpful

I had a wonderful time staying at this hotel. The airport shuttle was on time to pick me up, and the driver was really nice. I'm glad, as I was tired and worn out from a layover in Atlanta which kept on going, and going, and going. The workers were all very friendly, my room was very clean, although the bathroom was a little small, but I think that was mostly because the toilet and bath tub were separated from the sink and vanity by a second door (makes it feel a little cramped). My room obviously had brand new carpet, and bed spread, and furniture, and the bed was as comfortable as the one at my house.

I read some of the negative reviews on here and was really surprised. I mean the reviews were so far from my experience that I wonder if it was even the same hotel. In case anybody is posting comments about another hotel, I'm commenting on the Edison Walthall Hotel in downtown Jackson, MS.

I would recommend this hotel wholeheartedly to anyone traveling to Jackson.

  • Liked — The friendly and accommodating workers
  • Disliked — The bathroom
  • Stayed December 2006, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask Beantownguy about Clarion Hotel The Roberts Walthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Clarion Hotel The Roberts Walthall also viewed

Hilton Garden Inn Jackson Downtown
4 of 5 stars 76 Reviews
Jackson, MS
Show Prices ABS:HotelCheckRates-d1630939?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Clarion Hotel & Suites Jackson North
3.5 of 5 stars 8 Reviews
Jackson, MS
Show Prices ABS:HotelCheckRates-d96195?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Jackson Marriott
3.5 of 5 stars 56 Reviews
Jackson, MS
Show Prices ABS:HotelCheckRates-d575391?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 51 hotels in Jackson, ranked by popularity »

Been to Clarion Hotel The Roberts Walthall? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Clarion Hotel The Roberts Walthall

  • Edison Walthall Jackson
  • Hotel Edison Walthall
Address: 225 East Capitol Street, Jackson, MS 39201 (Formerly Edison Walthall Hotel)
Price range (per night):* INR4,391 - 10,838

Owners: What's your side of the story?

If you own or manage Clarion Hotel The Roberts Walthall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Clarion Hotel The Roberts Walthall
Show the lowest price for this hotel (from our partners)
Show Prices