David was most helpful in adjusting our room requirements and was very polite, friendly, and professional in all aspects. Excellent in all aspects.

Value. This hotel is a bit expensive compared to the other Best Westerns (except for the new Flowood BW) in the Jackson Metropolitan Area. It is routinely about $20/night more expensive than the BW Airport Inn in Pearl, MS and not significantly better if you don't need interior hallways. It is also a bit more expensive than some of its neighbors, i.e. Red Roof Inn and Days Inn.

Rooms. Many, maybe most, of the rooms have been renovated over the period I've frequented it (2009-2010). They are more spacious than normal especially if you try the suite. The rooms with queen beds tend to have a sofabed which the doubles lack. They have suitable work desks. In October 2010, I stayed in both sets of rooms during my stay. (The first was an unexpected stay.) I had no problem using the free wi-fi. They have a full complement of cable channels plus HBO. (It's annoying to miss a show on Bravo or some channel not in the standard 10-12 you'll get in hotel rooms.) There are no in-room safes and I'm not sure that they have a safe at the front desk for valuables. The rooms do have half-size refrigerators and microwaves.

Location. The location is great for travelers (1) attending or participating in an event at the Mississippi Coliseum (across the street), (2) engaging in business downtown or (3) attending football games at Memorial Stadium about a mile away. It's also convenient for travelers who need a night stop along I-55. It is surrounded by fast food restaurants, but it isn't within walking distance of much nightlife entertainment. If you're interested in that, bring a car. There are sometimes vagrants in the area, but not around the hotel itself. My mom stayed there during the same October 2010 visit and felt better about the area because they have gated (free) parking.

Cleanliness. My room was clean on this trip and has been on multiple trips in 2009 and 2010. The only problem I have had occurred when I was once assigned to a room that clearly had not been cleaned and might have still been occupied (2009). I was re-assigned without further problems.

Service. I've never really had any problems, but I also don't tend to ask for much during hotel stays. During the October 2010, my key would stop working every day. It was explained to me that they were having problems and it was re-magnetized without complaint. There is a free breakfast that does have some hot food, i.e. sausage, eggs and biscuits, as well as the typical continental breakfast fare at most Best Westerns.

Sleep Quality. The hotel is in a fairly quiet area so there isn't much street noise at night. Note that one side does face a street with a Whataburger open all-night so there will be some traffic. I'm not fussy about beds and their beds have been fine with me.

Notes: I didn't know management had changed, but I guess that explains a lot of new faces I've noticed over the last few months. … The exercise facility consists of a treadmill and a stationary bike. I wasn't impressed with either. … Also, the business center does not have a printer, which I discovered when one of our party needed to print a boarding pass.

This is a perfectly adequate no-frills hotel, which somewhat belies the "executive" appellation. I wouldn't recommend it to a friend whose standards are Hilton/Sheraton/Marriot, but I would to anyone comfortable at Comfort/Quality Inn, La Quinta or most Best Westerns.

This hotel is very convenient to the State Capitol and sits just off I-55 & I-20 intersection. The hotel sets a new standard for Best Western hotels in my opinion. I am a frequent traveler and I usually set my mind when reserving Best Western to just accept a sanitary room and move on. This hotel interior is beautiful and compares to Marriott Courtyard/Fairfield Inn/Hampton Inn in terms of the upgrades and renovations. I could still smell the new building materials. I will definitely stay at this location when driving from Dallas to Atlanta. The management team is awesome. GREAT PLACE!!!!!

This is the worst hotel I have stayed at EVER! Upon arriving, the staff had several friends visiting/hanging around in the lobby and computer area. This made for a very uncomfortable setting. The room we were given was disgusting! My daughter walked in the bathroom and yelled out for me to come see something. Apparently a staff member decided to use our room for their toilet break as there was still VERY recent evidence or a bowel movement!!!!!!! There were dead roaches throughout the room and a HUGE live spider in the bathroom. The bedspread was all ruffled as if someone had been laying on it and crumbs on the nightstand and all over the room. (Of course this was the ONLY room left). The guy at the front desk came in and gave it a quick cleaning.

THIS was just the beginning to a VERY rough stay at this hotel. The next morning as our girls soccer team was heading down from breakfast, the cook (PAMELA) was having a bad morning and running late and decided to take it out on our parents. She mouthed off to one of our parents to which she was told that it was NOT our fault that she was late. She then turned and came straight towards me (I had not said anything to set her off) and screamed that she did not care if breakfast was cooked or not. I told her to SHUT UP, turn around and get back in the kitchen and fix breakfast. PAMELA then went on a tirade screaming at the top of her lungs that she did not care if the DAM* hotel burned down. I went to the front desk and told the clerk he needed to do something about that and pointed towards her. She then stormed out of the building and the little guy that cleaned our room the night before now had to fix breakfast for the guests. Later that morning I approached the manager and she apologized for her behavior and that she had been fired, but would finish her shift first. Interestingly enough she was there the next morning (Sunday).

We also had someone WALK in our room during the day while we were there which proves they used our room as a "break room". AND to top it off Sunday morning the elevator got stuck with three of our girls in it ("ages 11). They were stuck in there for OVER 40 MINUTES!!!!! The maintenance guy tried to get them out and then gave up and told the front desk clerk to call the elevator company to send someone out and then he left the building. WHAT - hello!!! call 911 once again the girls are only ELEVEN years old!!! A parent decided to call 911 and the fire department had them out within FIVE minutes!

I contacted the tournament director for Crossroads of the South Soccer tournament and told him to take this HOTEL off of their preferred list!
DO NOT STAY AT THIS HOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!