I've stayed at this hotel several times and never had a complaint until now. I purchased the room on my credit card and later checked my statement to find other charges that i didnt agree to.... I called the next day to speak with a manager and he stated that the charges where indeed applied but to the wrong room. He lead me to believe that the problem was fixed instantly but it took a whole week for me to get MY MONEY back...My point is that the clerks need to pay attention to what they are doing and this should've never happened. I think the situation could've been handled faster and better
- Hernando Days Inn
