This was my second stay in this hotel. The first time was just one night due to a late USM football game, and I thought it was great! However, this time I wasn't so lucky and ended up in a room which smelled musty when we first arrived. I called the front desk and the young lady, who was very courteous, explained that she did not have anything to correct the problem and would have maintenance to come up the next morning to spray the room. They never came!! The hotel was booked for homecoming and she didn't have any other rooms available. Also, you have to change out your own towels and there is no housekeeping services for overnight stay. But for the price, it is convenient in that there was a full size refrigerator, stove, microwave, and sink.
Room Tip: First time, I was on first floor and my room was excellent....Beware of 2nd floor!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 November 2011
Dear Guest,
Thank you for taking the time to respond with your review. We are glad you had a great stay the first time around, and I am so sorry for any inconveniences on the second visit. We strive very hard to please all customers and it sounds like we fell short this time. Please contact me directly for your next visit. We will make it a WOW experience so you will see we are as good as you stated on your first visit!
Sincerely,
Melody, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC