Dont expect to stay at this hotel without problem. First they like to change your room rate by about 10 dollars a night. Then they side doors only open sometimes, so getting to your room with you luggage is usually a royal pain. Then when you get to your room you are lucky if your key works. Complaints dont do any good, and emailing the management will just, prove that these people really dont care about you just the money they collect from you. Might I suggest 2 Marriott properties one exit south, that actually know how a hotel is supposed to be run, and they care. I gave the HI 3 chances this year, and they will get no more of my business or anyone I can tell. Oh and dont forget the fire alarm going off 2 of the 3 stays in the middle of the night for nothing.

This hotel is horrible!!!!!! Stay away at alll costs. I made the mistake of staying at this hote last month. According to priorityclug.com, I was assured a room. However, the hotel had overbooked their all their rooms to a football team and did not honor their commitment to me, a Priority Club Platnum member. I tried to check in on Sept 17 at 5:30 pm and was told by the clerk that they had "ho idea" when a room would be ready. Check in was supposed to be at 3:00 pm!!!!! II was not able to check in for several hours.

I decided to give this hotel the benefit of the doubt and give them another shot. I reserved a room for Oct t 2 and 3, but when I arrived, I was told that they had given my rooms to yet another football team. I had reserved a room with two double beds, non smoking, but was not given that. After several minutes of negotiation, I was given two rooms for the night, one of which was somking (my group contained 3 adult men, so one bed was not sufficient). My group was split, which did not work well for the person who was allergic to smoke (since he was in a smoking room).

I was TOLD that I would have to come to the front desk in the morning t change rroms. I was fine with this, until NOBODY at the front desk knew what I was talking about when I got to the front desk the next morning!!! I went to the front desk, as requested, but the staff was clueless.


ALL I CAN SAY IS FOR EVEYONE TO STAY AWAY FROM THIS HOTEL!!!!!

This is a full service Holiday Inn that has all the amenities such as bar/restaurant, indoor and outdoor pool and is fairly new. The hotel itself was clean and good location, but was lacking some good maintenance practices. Looks like the hotel was slapped up as quickly as possible and its showing in the hallways and rooms with poor paint jobs and cracking drywall tape. The largest issue I had was with the internet service. I was on the third floor and for 2 days I could not connect to the internet via wireless or wired connection. After calling and complaining 4 times, I kept getting same response-Theres probably a lot of people online. I had to take my computer down to the pool to use it. Finally the last day it just so happened to start working in the room. I wouldn't care much about the internet if i didn't need it for work. Anyways, Ok hotel if you get a good rate, I actually have stayed at the Candlewood Suites (Holiday Inn Sister Hotel) right next door and I much prefer that over the Holiday Inn. they have full kitchens and studio like apartments, but no amenities like restaurant and pool.

My daughter and I stayed at Holiday Inn last Sat. night . we went mostly for the indoor pool because rain was forcasted for the weekend. After checking in we went down to the pool. The indoor one was crowded so we went to the outside one. We were in the pool a few minutes before the desk clerk said the pools close at 10:pm. We went to our room and about 11:45 pm I kept hearing people talking outside . I went to the window to see where all the noise was coming from and we were directly above the pool on the fifth floor. The pool was full of people. We called the cleak and she said she would speak to them. I saw here go out to the pool and some of the people got out and went back in. The only complaints we had about the room were the uphostery on the dining chairs was stained and the tv remote wouldn't change the channels. I never saw a spa maybe they had one somewhere.