We had 3 rooms for 2 days. The date of check-in all the rooms were not ready. The second day of our stay the housekeeping staff did not clean our room as asked. Check out is at 11am. We left the hotel at 10:30am and returned late that evening to find an uncleaned room with fresh towels on the credenza. The staff was nasty and rude and claimed that we'd had the do not disturb sign on the door all day. Blatant lie! When asked how the towels appeared in the room, it was stated that we must have thrown the dirty ones in the hall. Desk manager and owner never apologized, gave an explanation or tried to resolve the problem. We were told to either check out or move to another room. Why should we be inconvenienced more to pack up , move to another room, unpack, spend the night then pack up and leave the next day? We will NEVER stay there again. The only reason we stayed here in the first place was because everyone else was booked.
- Best Western Greenwood
- Greenwood Best Western
