Let's just start by saying I was traveling for a bike race...so, I requested a lower level room, non-smoking, quiet location away from others. We get there...longest check-in every 15min and no one was in front of us..., we are told someone has our room (btw, my reservations were under my 1st name..not last) re-assigned a room..guess what (smoking room)...go back down, start over...this time 2nd floor..we accept it. Around midnight, we hear people outsider our door..I tell em' quiet...1hr later, same thing more, with beer...call the front desk, they acted like..oh well...long story short...pay extra go elsewhere..sorry, but this was not a great experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 May 2009
I'm very sorry for your experience, we host the bike relay every year. Unfortunately, this year it was on the night of prom and a room away from everyone was not possible due to being sold out. I understand the noise. We did all we could to try to control the noise but it was at no avail. After dispatching the local police for help with little control, I stood at the front walk from 2 a.m. to 6 a.m. sending unregistered guest from the property to then having them cross over the lawn from the neighboring motel. Your check in, was unacceptable to me as well. We have since that time gained more capable desk help. I do again apologize, and hope that you will let us make it up to you in the future.
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