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Extended StayAmerica Minneapolis-Woodbury – reviews, photos

2.0 of 5
10020 Hudson Road, Woodbury, MN 55125
Hotel amenities
Extended StayAmerica Minneapolis-Woodbury
Extended StayAmerica Minneapolis-Woodbury
Extended StayAmerica Minneapolis-Woodbury
Extended StayAmerica Minneapolis-Woodbury
Extended StayAmerica Minneapolis-Woodbury
Extended StayAmerica Minneapolis-Woodbury
Ranked #3 of 6 hotels in Woodbury
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    2
    2
    5
    1
    1
Date Rating
New England
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Big Problems but Speedy Response from Top Management”
3 of 5 stars Reviewed 14 August 2010
1
person found this review helpful

Problems with the hotel, but this was the fastest response I ever received to a customer complaint:

This hotel was in good condition when we stayed for over a week six years ago, so again needing longer term, knowing it has kitchenettes, we booked another week. We requested a quiet room and instead couldn't sleep due to soccer team above. Windows didn't work causing water to leak into the room; pieces broke off sink; not clean; the day we left the toilet broke. On-site management not professional and repairs were never made. It caused considerable inconvenience and lost time finding another place.

HOWEVER, and this is a BIG however, I was still upset about this when we got home and wrote a letter to the President of the Chain. Within three days I got a phone call from the regional operations manager! He questioned me at great length and in an extremely polite and professional manner. He said he was going to the Woodbury hotel the next day to see to changes. And he reimbursed us for the two nights we stayed.

So if you have a management that is sincerely interested in rectifying problems and does so in such an incredibly fast and responsive way, then that is larger in my mind than having problems in the first place. Therefore, despite the problems we had, I'm giving this a qualified YES, because I believe the problems were attended to, but do ask to be placed on the top floor if you need quiet. And make it stick.

The rates for this hotel are excellent compared to others in the area, if cost is a consideration. Also, check the room first before agreeing to stay in it.

  • Stayed July 2010, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask BarclayNewEngland about Extended StayAmerica Minneapolis-Woodbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
1 review
“Not too bad.. but make sure stovetop is fully plugged in!”
3 of 5 stars Reviewed 8 February 2010

The main reason for staying at Extended Stay in Woodbury was because of its kitchen feature-- which I assume is one of the main reasons why anyone stays there and because of its close proximity to St. Paul.

We got a 2 double bed, non-smoking room. Checking in was a breeze. The size was pretty decent. When we first entered, though, we noticed that there was a smell to the room-- not of smoke, but it was more of a dusty smell. Luckily we had some Febreze in the car so that helped wonders. I've read reviews so I knew what to expect-- no frills, bring your own shampoo, etc. The kitchen fits one person comfortably, 2 people ok, but definitely not 3 (we had four people in the room). Dusty smell and small kitchen aside, the only thing that frustrated me about our stay was the stovetop not working so well. We really needed to use the stovetop-- that was our number one reason for staying there (besides a place to sleep of course)-- to boil chicken. We needed water to come to a rolling boil but it never did--- it only simmered! This was completely frustrating as it took me 4 hrs to cook 4 chickens. This all happened after office hours so I didn't even try calling the office. This stovetop fiasco really bummed me out and made me not want to consider extended stay anymore but today, after completing an honest survey, I received a call from someone at Extended Stay apologizing about the situation and attempting to make it right the next time I decide, if I do, to stay at their hotel again. I will be holding him to his promise!

**Seems the problem with the stovetop was that it was not properly plugged in all the way. So-- make sure your stovetops are properly plugged in after checking in!

  • Stayed February 2010
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask magez about Extended StayAmerica Minneapolis-Woodbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Awful Bathroom Experience = Never Again”
2 of 5 stars Reviewed 25 January 2010

We booked a room for a night to be closer to the city since we're from rural Wisconsin and needed a place to stay for an event in the city. The place have probably seen better days. Just about everything was outdated. If you're just looking for a place to rest your head for the evening, you can probably find a better deal elsewhere.

I can't speak for the other rooms but the one we had was pretty awful. A few stuff that went awry for us: a) when my sister tried to take a bath, the force of the water pulled out from the drain some brown gunk which turned out to be feces. b) when attempting to take a shower, the force of the water pushed the faucet completely off the wall resulting in the water spraying horizontally. We had originally thought about extending our stay but because of the above issues, we checked out the next day.

  • Stayed January 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask SiennaVST about Extended StayAmerica Minneapolis-Woodbury
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Travellers are raving about these Woodbury hotels

Hilton Garden Inn St. Paul/Oakdale
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1 review
“ExtendedStay hotels are by far the the best value”
5 of 5 stars Reviewed 4 June 2009

What I look for in hotel for a work assignment is internet service, cable TV, desk and kitchen. For 1+ week, work trips, it's the only place for me. After one+ weeks on the road, dining out and complentary hotel breakfast's begin to get old. In order to eat healthy, I need to have my own kitchen, complete with a full size refrigerator. It's a great, clean hotel to focus on getting work completed with litlle or distractions. With no pool, spa or work out room, I don't reccommend ExtendedStay's for vacation'ers.

  • Stayed May 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rudawg007 about Extended StayAmerica Minneapolis-Woodbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Top Contributor
106 reviews 106 reviews
Reviews in 54 cities Reviews in 54 cities
458 helpful votes 458 helpful votes
“There are better out there”
3 of 5 stars Reviewed 20 May 2007
3
people found this review helpful

This facility is located right off the highway, which makes it convenient. It's also next to a small mall where there's an Outback and an Italian restaurant -- also convenient. But this is a barebones business traveler hotel. They give you a suite with two desks, a dining area, a small, well-equipped kitchen and a queen bed.

The bed's mattress had seen better days. The hotel offers few amenities beyond a laundry. We've recently stayed at a Candlewood Suites -- same concept, different provider -- and found that the beds at Candlewood are a whole lot nicer and the experience there is a lot better. For about the same money, Candlewood is a much better value.

  • Liked — Location
  • Disliked — uncomfortable bed
  • Stayed May 2007, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask tomcat33333 about Extended StayAmerica Minneapolis-Woodbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended StayAmerica Minneapolis-Woodbury

10020 Hudson Road, Woodbury, MN 55125
Price range (per night):* INR3,753 - 5,153

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