Problems with the hotel, but this was the fastest response I ever received to a customer complaint:
This hotel was in good condition when we stayed for over a week six years ago, so again needing longer term, knowing it has kitchenettes, we booked another week. We requested a quiet room and instead couldn't sleep due to soccer team above. Windows didn't work causing water to leak into the room; pieces broke off sink; not clean; the day we left the toilet broke. On-site management not professional and repairs were never made. It caused considerable inconvenience and lost time finding another place.
HOWEVER, and this is a BIG however, I was still upset about this when we got home and wrote a letter to the President of the Chain. Within three days I got a phone call from the regional operations manager! He questioned me at great length and in an extremely polite and professional manner. He said he was going to the Woodbury hotel the next day to see to changes. And he reimbursed us for the two nights we stayed.
So if you have a management that is sincerely interested in rectifying problems and does so in such an incredibly fast and responsive way, then that is larger in my mind than having problems in the first place. Therefore, despite the problems we had, I'm giving this a qualified YES, because I believe the problems were attended to, but do ask to be placed on the top floor if you need quiet. And make it stick.
The rates for this hotel are excellent compared to others in the area, if cost is a consideration. Also, check the room first before agreeing to stay in it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC