We stayed in the Surfside 1 bedroom suite that is owned by Bluefin Bay. It was a birthday from my husband and was a part of the romance package (breakfast included, couples massage, champagne, etc).
The room itself was beautiful, with a 2-person jacuzzi tub and spectacular views of the lake. It was a large room with a wet bar and nicely appointed bathroom.
However, for a resort with this pricetag, we were very disappointed with a number of things. First off, the room we were in shared a building with another condo, which was on top of us. You could hear every single step they took and everytime they closed a door. I felt like I lived in an apartment again! Also, the gas-lit fireplace kept going on and off, it was really annoying and kind of killed the romantic mood. Finally, the heat was definitely on the fritz. It wasn't unbearably cold under the covers, but we had it cranked all the way up to high and it wasn't really warm in the place until the morning we left.
The service was the other part that was really disappointing. The lady at the front desk we spoke with regarding the heat was quite snippy and somewhat rude. And oddly, most of the other people we came in contact with were also quite rude. Not sure why, we were surprised by it.
That being said, the spa was nice and the Bluefin Grille was great. I'd heard great things about this place, but am sad to say that we won't be returning.
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